Thufir Hawat

Q: iTunes 12.2 iCloud movies and tv shows not showing up

I got a new MacPro running OS X 10.10.4 less than a week ago.  The preloaded system still had iTunes 12.1 and my movies and tv shows were visible and able to stream.   I updated iTunes to the latest 12.2.  Now when i go to the Movies tab or the TV Shows tab nothing is there.  I usually stream my movies and shows from the cloud to save storage space but now theres nothing there.  I can see all my purchased media under the Purchases but there is only an option to download and not stream.  I looked through all the preferences and menus and can't see anything that would block or unblock my video media from showing up.  All of my music is visible, just no video.  Any help would be great!

Posted on Jul 6, 2015 3:41 PM

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Q: iTunes 12.2 iCloud movies and tv shows not showing up

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  • by jason269,

    jason269 jason269 Jul 8, 2015 2:50 PM in response to Thufir Hawat
    Community Specialists
    Jul 8, 2015 2:50 PM in response to Thufir Hawat

    Hi, Thufir Hawat. 

     

     

     

    Thank you for visiting Apple Support Communities. 

     

     

     

    I understand that your purchased movies and TV shows are not showing as an available option to stream on your Mac.  Can you double check that Show iTunes in the Cloud purchases is enabled or disabled under iTunes > Preferences > Store via the menu bar?  The article below is just for reference to this specific menu under Store. 

     

     

     

    Turn on Automatic Downloads

     

     

     

    -Jason H. 

  • by dhinckley12,

    dhinckley12 dhinckley12 Jul 8, 2015 3:55 PM in response to jason269
    Level 1 (0 points)
    Jul 8, 2015 3:55 PM in response to jason269

    Hey Jason269,

     

    In iTunes 12.2 - that option is no longer available under the Store section.

     

    Any ideas?

     

    Thanks!

  • by Gmcman22,

    Gmcman22 Gmcman22 Jul 8, 2015 4:46 PM in response to dhinckley12
    Level 1 (10 points)
    Jul 8, 2015 4:46 PM in response to dhinckley12

    I have this same issue.  Very frustrating. Previous solutions like logging out of my account, restarting, then logging back in don't fix this issue.  Show icloud purchases is simply not there.

  • by Gmcman22,Solvedanswer

    Gmcman22 Gmcman22 Jul 8, 2015 8:46 PM in response to Gmcman22
    Level 1 (10 points)
    Jul 8, 2015 8:46 PM in response to Gmcman22

    I figured out something that seems to have worked for me.  In the new iTunes menu bar under the View tab, there is an option to View "All Movies" or only "Movies Available Offline".  I switched this to offline, waited for a minute, and then switched it back. Poof all my in the cloud movies are back.

  • by Ji-Yung Kim,

    Ji-Yung Kim Ji-Yung Kim Jul 9, 2015 12:19 AM in response to Gmcman22
    Level 1 (5 points)
    Jul 9, 2015 12:19 AM in response to Gmcman22

    This worked! Thank you thank you thank you!

    I had emailed Apple about this issue earlier and received a response to the effect that I should call their support number.

  • by iphil.ch,

    iphil.ch iphil.ch Jul 9, 2015 4:56 AM in response to Gmcman22
    Level 1 (0 points)
    Jul 9, 2015 4:56 AM in response to Gmcman22

    Thanks it's THE SOLUTION

  • by Thufir Hawat,

    Thufir Hawat Thufir Hawat Jul 9, 2015 8:03 PM in response to Thufir Hawat
    Level 1 (0 points)
    Jul 9, 2015 8:03 PM in response to Thufir Hawat

    Thanks of the tip Gmcman22That did the trick!!  I had to switch back and forth a few times between "All Movies" and "Only Movies Available Offline"...  Then ta-da!  All my media showed up!!

  • by BonsaiSuperstar,

    BonsaiSuperstar BonsaiSuperstar Jul 11, 2015 12:48 AM in response to Thufir Hawat
    Level 1 (0 points)
    Jul 11, 2015 12:48 AM in response to Thufir Hawat

    Totally worked for me too thanks. But on the real, my windows iTunes rig never has this issue. Are we not priority as Mac owners? Still a fan boy for sure but jeez it's entirely too much effort to go out and figure out some 'new' trick just get your 1500 dollar laptop to play your flicks. Makes me ....

  • by laurentfromdubai,

    laurentfromdubai laurentfromdubai Jul 20, 2015 11:33 PM in response to Gmcman22
    Level 1 (0 points)
    Jul 20, 2015 11:33 PM in response to Gmcman22

    Great tip ! That's the solution...

  • by Keifer.Street,

    Keifer.Street Keifer.Street Jul 22, 2015 7:13 PM in response to Gmcman22
    Level 1 (0 points)
    Jul 22, 2015 7:13 PM in response to Gmcman22

    Worked for me too - even on OS X El Capitan Beta.

     

    Image below for those who need help to see it. You first need to select the 'section' you want to view like TV Shows => My TV Shows, then this option becomes contextually available.

     

    AS an aside, extremely frustrating Apple hasn't issued a fix for this in the first place. It's like they're trying to get people to download on their mac instead of stream (by making the 'only offline' the default v

    2015-07-22_22-08-04.png

  • by Keifer.Street,

    Keifer.Street Keifer.Street Jul 23, 2015 4:23 AM in response to Gmcman22
    Level 1 (0 points)
    Jul 23, 2015 4:23 AM in response to Gmcman22

    Worked for me too - even on OS X El Capitan Beta.

     

     

    I've included the image below for those who need help to see it. You first need to select the 'section' you want to view like TV Shows => My TV Shows, then this option becomes contextually available.

     

     

    As an aside, it's extremely frustrating Apple hasn't issued a fix for this in the first place or communicated it as reported problem. If the intent was to set the 'Only show offline' as a default, that seems like a bad design and disingenuous to users. It's like they're trying to get people to download content on their Macs instead of streaming it (by making the 'only offline' the default option that you have to manually change, which most users won't know how to do).

    2015-07-22_22-08-04.png

  • by monotune,

    monotune monotune Jul 29, 2015 7:59 PM in response to Keifer.Street
    Level 1 (5 points)
    Jul 29, 2015 7:59 PM in response to Keifer.Street

    I was really happy to find this thread today. I am experiencing a similar circumstance. Although my problem is My Movies and TV shows are all showing up but my Music is not. It was all there a week and half ago. I have tried all the suggestions listed here several times. I like one of the users am Beta testing El Capitain but I don't think that's the issue. I have a very large library for sure and attribute of that to the problem. The curious thing is the cloud symbol that shows if you are connected server works for a bit then goes to the lightening bolt. Usually I have to restart iTunes to get it to move again. So it sounds like possibly (Correct me if I am wrong) I can stay connected long enough for it to retrieve the data. I have written iTunes support but no reply in a week. Anyone have any ideas? I have reported through the Feedback Assistant as well. New Beta out today no difference that's why I think it's something else. Apple services shows everything up and running. Thanks for any help.

  • by rtpete,

    rtpete rtpete Jul 30, 2015 9:54 AM in response to monotune
    Level 1 (59 points)
    Mac OS X
    Jul 30, 2015 9:54 AM in response to monotune

    Wonderful tip!

    Prior to this we had to check the box in the preferences which always seem to be off so now there's a new way I have to remember if and when my Movies and TV Shows don't you up again...lol

  • by itsconners,

    itsconners itsconners Aug 14, 2015 10:33 AM in response to Gmcman22
    Level 1 (0 points)
    Aug 14, 2015 10:33 AM in response to Gmcman22

    THIS IS THE FIX FOR SURE!!!! Thank you Switched to Offline Movies for a second and switched it back. Worked like a charm!

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