HT204051: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

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rigelca45

Q: problem connecting wi-fi since updating to ios8

problem connecting wi-fi since updating to ios8 on ipad

Posted on Jul 16, 2015 4:11 PM

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Q: problem connecting wi-fi since updating to ios8

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  • by Philly_Phan,

    Philly_Phan Philly_Phan Jul 16, 2015 4:25 PM in response to rigelca45
    Level 6 (13,576 points)
    iPhone
    Jul 16, 2015 4:25 PM in response to rigelca45

    What's the problem?

  • by venomesmiller,

    venomesmiller venomesmiller Jul 23, 2015 6:39 AM in response to rigelca45
    Level 1 (0 points)
    Jul 23, 2015 6:39 AM in response to rigelca45

    My iPad shows the passwords wrong but I know for a fact it isn't wrong. I have tried like everything and it still doesn't work and its making me mad because it was working fine the other day but yesterday it asked me to re enter my password and then it all happened from there!:(

  • by Philly_Phan,

    Philly_Phan Philly_Phan Jul 23, 2015 7:33 AM in response to venomesmiller
    Level 6 (13,576 points)
    iPhone
    Jul 23, 2015 7:33 AM in response to venomesmiller

    What passwords?

  • by D.Cohen,

    D.Cohen D.Cohen Jul 23, 2015 7:36 AM in response to rigelca45
    Level 6 (8,424 points)
    Desktops
    Jul 23, 2015 7:36 AM in response to rigelca45

    Reset your network settings.


    Settings - General - Reset - Reset Network Settings


    Reset your device. This won't delete your data stored on the phone.

    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings

    https://support.apple.com/en-us/HT201559

  • by Peizoandme,

    Peizoandme Peizoandme Jul 23, 2015 9:02 AM in response to D.Cohen
    Level 3 (727 points)
    iPhone
    Jul 23, 2015 9:02 AM in response to D.Cohen

    I Would suggest tapping on the network name and then FORGET THIS NETWORK and then try re joking it prior to resetting network settings as that will erase all saved wifi network PWs saved on the device. If that doesn't work, then reset network settings. Of course, also try connecting to the network with another device to ensure it is actually the correct PW.

  • by RobinB62,

    RobinB62 RobinB62 Jul 23, 2015 1:44 PM in response to D.Cohen
    Level 1 (0 points)
    Jul 23, 2015 1:44 PM in response to D.Cohen

    hi, i have been having the same problems since the new update and have tried resetting the network several times and even erased my i-pad and reset it to new and still nothing. keeps saying incorrect password. so i tapped on the blue info button next to the network i am trying to log onto and everything that is suppose to show up  for the ip address is EMPTY...in the columns for the dhcp..nothing...ip address is empty, the subnet mask is empty, router is empty etc...like i said never had this problem before until the newest update...any ideas????  

  • by trlotlo,

    trlotlo trlotlo Aug 17, 2015 8:11 AM in response to RobinB62
    Level 1 (0 points)
    Aug 17, 2015 8:11 AM in response to RobinB62

    I have the same issue...Here is my story.

    I just switched service providers.  Been with "V" for 15+ years, then just switched to "T" and in the process I purchased a new iPhone 6, gave my son my iPhone 5, and my other son kept his phone 5s.  Ok since the swtich my new iPhone 6 will not work on the wifi.  It connects to my wifi and "acts" like it is working.  On some things it works half heartedly but others NOTHING.  It just does that spinning thing or it will start to play a video and then just stop.  On FB it will say lost internet connection or just spin and act like it is trying to load.  As soon as I switch turn the Wifi off everything works no problem.  Same issue with just signing into Apple on my new phone.  I type in my password for icloud and it just gives me an error that its a bad password.  If I turn off wifi and connect through cellular it works.  I can only imagine this is a phone issue.  As the other phones have no problems. 

    Any suggestions?  Maybe a setting I'm missing?

    Thank you in advance