Q: OS X update software for my Mac mini causing problems. Somebody help me!
At the suggestion of one of the App Store reps I bought and installed the update software for my Mac Mini. I went from the version it came with to version 10.6.3; which according to this rep's research was the next update in the list of successive updates. I was told that once I installed this update I could then go to the app store and upgrade further to OS X 10.10 for free. The 10.10 update would be as far as I could update with this particular computer model.
Yesterday I received and installed the software without incident. After restarting my computer I noticed a slight but distinct horizontal elongation of everything that displayed on my computer screen. The speed of the computer appears to be slower than before with the exception of the Safari web browser software. The speed of the web browser has gone from tolerable to horrendously slow. I mean that it's so slow that if I try to open a web page with anything with more than text on it, it can take up to five minutes; if I'm willing to wait that long.
What the heck just happened? This update was supposed to improve performance not ruin it. Is there any way to fix this? Can I uninstall this update? The speed at which my browser now performs makes it nearly impossible to search for answers online and trying to contact Mac customer service is an act of futility. I'm lucky to get an answer to my phone calls and when I do I can't understand what the customer service rep is saying because of the thick accent he or she is speaking with.
Where do I go from here?
It took nearly three minutes to get this particular screen to come up and I don't know for sure if it will even go through when I try to post it.
Mac mini, Mac OS X (10.5.8)
Posted on Jul 21, 2015 12:08 PM