abwatson1
Level 1 (4 points)
Mac OS X

Q: Apple Mail is sending iCloud mail to junk folder

Recently Apple Mail on my Mac has been sending much of my iCloud mail to my junk folder. In the folder, many of these messages are not marked as junk, so I cannot tell the system that they are "not junk." I tried re-setting the junk filtering but that did not help. Why is this happening and how can I stop it?

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.4)

Posted on Jul 21, 2015 7:22 AM

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abwatson1

Q: Apple Mail is sending iCloud mail to junk folder

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  • by mario49,

    mario49 mario49 Jul 23, 2015 7:06 AM in response to abwatson1
    Community Specialists
    Jul 23, 2015 7:06 AM in response to abwatson1

    Hey abwatson1,

     

    Thanks for the question. If I understand correctly, iCloud Mail is marking things as junk that are not junk. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

     

    iCloud: Identifying and filtering junk mail - Apple Support

    Troubleshooting false-positives

    Due to the complexity of accurately detecting and filtering out junk mail, on rare occasions a legitimate email from a friendly source may be blocked from reaching your Inbox. This is called a false positive.

    If you feel that a legitimate email message was inadvertently filtered, you may want to ask your friend to send a follow-up email to verify that the issue exists. If you notice that multiple email messages are being delayed, bounced, or not delivered, contact iCloud Support. Also make sure to check your Junk folder for email messages that were incorrectly marked as junk mail. To check your Junk folder at iCloud.com, choose the Mail application and click the Junk folder in the sidebar. Email messages in the Junk folder are automatically deleted after 30 days.

     

    iCloud: Manage junk mail

    Indicate that an email message isn’t junk

    1. Click the Junk folder in the sidebar. 

    2. Select a message, then click the Not Junk button in the top right of the message window.

    The message is moved to your Inbox. Subsequent email messages from the same sender are no longer automatically marked as junk.

     

    Thanks for using Apple Support Communities.
    Have a good one

  • by abwatson1,

    abwatson1 abwatson1 Jul 23, 2015 11:10 AM in response to mario49
    Level 1 (4 points)
    Mac OS X
    Jul 23, 2015 11:10 AM in response to mario49

    Thank you Mario. However neither of the articles you mention addresses my problem. The problem is that a large amount of icloud mail (and some from other email accounts) is being directed to my junk folder without being marked as junk. Consequently, there is no way to tell icloud or Mail that it is not junk. This is a recent development.

  • by mario49,

    mario49 mario49 Jul 23, 2015 11:17 AM in response to abwatson1
    Community Specialists
    Jul 23, 2015 11:17 AM in response to abwatson1

    Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action