mwbaker210

Q: Shared albums won't show up on new Photos on Mac

With the new upgrade to Photos, I can no longer see the shared albums that I have with my friends and family. The albums are still visible on my iPhone and iPad, but not on my Mac. Where are they? Is it requiring me to sign up for iCloud storage in order to get to my shared albums??

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on May 9, 2015 8:15 PM

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Q: Shared albums won't show up on new Photos on Mac

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  • by BTOBIASSON,

    BTOBIASSON BTOBIASSON Jul 23, 2015 2:29 AM in response to hang yong
    Level 1 (0 points)
    Jul 23, 2015 2:29 AM in response to hang yong

    I can't find this path /Users/YourUser/Library/Containers/com.apple.cloudphotosd/Data/Library/Applicat ion Support/com.apple.cloudphotosd/services


    When Im on my user I don't have the library visible.


    Any advice?

  • by Old Toad,

    Old Toad Old Toad Jul 23, 2015 8:18 AM in response to BTOBIASSON
    Level 10 (141,105 points)
    Mac OS X
    Jul 23, 2015 8:18 AM in response to BTOBIASSON

    NOTE: In Lion, Mountain Lion, Mavericks and Yosemite the Home/Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and press the Return key - 10.7: Un-hide the User Library folder.

     

    For Mavericks and Yosemite  you cango to your Home folder and use the View ➙ Show View Options menu to bring up this window:

    Mavlibvis.png

  • by Allan Gengler,

    Allan Gengler Allan Gengler Jul 23, 2015 12:07 PM in response to BTOBIASSON
    Level 2 (325 points)
    Jul 23, 2015 12:07 PM in response to BTOBIASSON

    Hold down the OPTION key and click GO in finder menu. LIBRARIES should appear as one of the options.

  • by m'duck,

    m'duck m'duck Aug 6, 2015 2:44 AM in response to Winston Churchill
    Level 1 (0 points)
    Aug 6, 2015 2:44 AM in response to Winston Churchill

    Thanks Winston!!

     

    Apple: If only the sidebar was displayed by default, it would have saved me a lot of time!!

  • by ayendesigns,

    ayendesigns ayendesigns Aug 19, 2015 3:08 PM in response to mwbaker210
    Level 1 (4 points)
    Aug 19, 2015 3:08 PM in response to mwbaker210

    Unchecking the system settings boxes in Photo settings then deleting the 2 folders and rechecking the boxes worked for me, after a few minutes lag time until the albums started showing up again, but I will mention that the problem started after the library decided it was no longer the System Photo Library for some reason (it had been). Only that library can access iCloud. I clicked the button in Photos preferences to make it the system library again, but apparently that alone wasn't enough to get it connected to the cloud again.

  • by chuck aronson,

    chuck aronson chuck aronson Sep 14, 2015 4:25 AM in response to vbsunbum1
    Level 1 (0 points)
    Sep 14, 2015 4:25 AM in response to vbsunbum1

    click on the desktop; open Go menu; with menu open hold Shift & Option. You should now see Library in the list. You'll find Containers there.

  • by randiceleste,

    randiceleste randiceleste Oct 4, 2015 7:21 PM in response to mwbaker210
    Level 1 (1 points)
    Oct 4, 2015 7:21 PM in response to mwbaker210

    hey all, i am having a similar problem. I just decided to start using shared albums...i turned it on and tried adding some photos to a new shared folder that I made on my macbook. the issue is they do not show up...photos seems to be copying them/uploading them. But then nothing ever comes up. I tried a few times. At one point a few random pictures out of the ones I tried adding did show up, but the rest did not and I cannot get anymore to show up. I have tried rebuilding. I have already tried deleting the files in containers in my library. Nothing is fixing this problem...i dont understand what is wrong....

  • by DrLaLa,

    DrLaLa DrLaLa Oct 27, 2015 5:37 PM in response to mwbaker210
    Level 1 (0 points)
    Oct 27, 2015 5:37 PM in response to mwbaker210

    I had this same problem, but found it was because I was out of storage on iCloud.  As soon as I cleared some files and made more space, the shared photo albums all reappeared.

  • by EastDog,

    EastDog EastDog Nov 12, 2015 2:45 PM in response to hang yong
    Level 1 (24 points)
    Apple Music
    Nov 12, 2015 2:45 PM in response to hang yong

    Guys,

     

    If you are still facing this issue after rebuilding, try this:

     

    1. Close Photos
    2. Go to System Preferences, iCloud, Photos and disable “My photo Stream” and “iCloud Photo Sharing”
    3. Go to folder /Users/YourUser/Library/Containers/com.apple.cloudphotosd/Data/Library/Applicat ion Support/com.apple.cloudphotosd/services
    4. Delete com.apple.photo.icloud.myphotostream and com.apple.photo.icloud.sharedstreams folders
    5. Enable “My photo Stream” and “iCloud Photo Sharing” again.
    6. Start Photos. After a while, the shared photos will start coming.

     

    Thank you very much, Hang Yong!  Great sleuthing..

    I had the same problem but just went through the process of switching over to Photos now on El Capitan, and I saw some differences in the folders located in Containers, likely due either to changes with El Cap or Photos v2.

     

    Specifically, neither the com.apple.photo.icloud.myphotostream nor the com.apple.photo.icloud.sharedstreams folders could be found, so throwing caution to the wind and in the mood to delete folders anyways, I took a stab and moved com.apple.cloudphotosd, com.apple.CloudPhotosConfiguration, and com.apple.ICPPhotoStreamLibraryService to the Trash (didn't empty it initially, in case this really messed things up).

     

    Otherwise following Hang Yong's directions, I started up Photos again and... I still could not see my existing shared folders. And then, after a few minutes, they popped up, and then, very slowly, they repopulated with the photos existing in those iCloud Photo Sharing albums.

     

    Hope that helps anyone now going through that process on El Capitan.

  • by KWagumz11,

    KWagumz11 KWagumz11 Jan 10, 2016 2:22 PM in response to Winston Churchill
    Level 1 (0 points)
    Jan 10, 2016 2:22 PM in response to Winston Churchill

    The Option/Command/S trick is working for me every time.

  • by Rivermanb,

    Rivermanb Rivermanb Feb 8, 2016 8:10 AM in response to hang yong
    Level 1 (0 points)
    Feb 8, 2016 8:10 AM in response to hang yong

    This did not help me.  When I restart Photos and start sharing I immediately get a RD error.  Tried twice with same the result.  Restored the trashed files and I get back my "old" shared albums but not the newer ones (that are on iPhone and iPad).  Any ideas?

  • by 949jhh,

    949jhh 949jhh Jun 4, 2016 3:35 PM in response to mwbaker210
    Level 1 (4 points)
    Jun 4, 2016 3:35 PM in response to mwbaker210

    Hello,

    I was having a similar problem. People I sent invites to view Shared photos got the links, My shared photos showed the name but none of the photos would show up.

    One of the things that I missed and didn't see dscussed in the replies was that you have to tell photos by clucking on the buttont "Use as System Photo Library". I earlier misread that button as to think it was going to select a library located on the macbook pro's internal hard drive. (I'm currently an external hd as the main photo library.

    By default, that button is unselected. It's located at Photos>Photo Preferences>General. And then in the iCloud button at the top, iCloud Photo Sharing should be clicked.

    Hope that helps.

  • by thelemonheads,

    thelemonheads thelemonheads Aug 2, 2016 8:09 PM in response to Old Toad
    Level 1 (4 points)
    Aug 2, 2016 8:09 PM in response to Old Toad

    Thank you Old Toad! If you hadn't posted this, I wouldn't have been able to see the Libraries and fixed the problem by deleting these files. Thank you so much. Thank god this is finally solved, it's been driving me crazy!

     

    Your post made the difference and I'm eternally grateful.

  • by janicefriesen,

    janicefriesen janicefriesen Aug 23, 2016 1:19 PM in response to Winston Churchill
    Level 1 (4 points)
    Aug 23, 2016 1:19 PM in response to Winston Churchill

    Thanks! This worked for me. It took a bit to figure out that the slanted line means Option.

     

    Janice

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