Q: can't unhide purchased movies
I purchased an iTunes movie several years ago and decided to view it a year or so later, but could not find it. I then used a procedure for "un-hiding" purchased items in iTunes and this worked. That has been some time ago. I wanted to view it recently, but again, I couldn't find it. I tried using the "un-hide" procedure but to no avail? Is it lost forever or is there hope for recovery?
iMac (27-inch, Late 2013), OS X Yosemite (10.10.4), iTunes 12.2.1.16
Posted on Jul 21, 2015 4:50 PM
Community Specialists
Hello kbg49rpnj7K,
I have a few resources that may help you with the issue you are having. First of all, if you want to identify the purchase that you made, click on the link below:
See your purchase history in the iTunes Store - Apple Support
https://support.apple.com/en-us/HT204088
Here is the process to unhide a purchase that you previously hid:
Hide and unhide purchases in the iTunes Store - Apple Support
https://support.apple.com/en-us/HT201322
Here is how to download past purchases to your computer:
Download past purchases from iTunes in the Cloud - Apple Support
https://support.apple.com/en-us/HT201272
- See if the content is available for redownload. Previously purchased items might not be available if they're no longer on the iTunes Store. Also, make sure that you’re in a country where iTunes in the Cloud is available. If you changed your Apple ID from one country to another, you can’t download items you purchased in a previous country.
You can report a problem with a purchase made within the last 90 days. If you have a problem with an older purchase, contact iTunes Store support.
Hope that helps ...
Posted on Jul 23, 2015 1:47 PM