ciangal
Level 1 (9 points)

Q: why won't my iTunes open?

When I click on the iTunes icon iTunes won't open.  I've connected both my iPhone and my iPod and it still won't open.  I'm afraid that if I uninstall iTunes and then install it again I'll lose all my content and I definitely don't want to do that.

iPhone 4S, iOS 6

Posted on Feb 17, 2014 3:53 PM

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ciangal

Q: why won't my iTunes open?

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  • by turingtest2,

    turingtest2 turingtest2 Jul 23, 2015 6:45 PM in response to CupOJoeGA
    Level 10 (87,636 points)
    Apple TV
    Jul 23, 2015 6:45 PM in response to CupOJoeGA

    You're welcome.

     

    tt2

  • by Ryan Jo.,

    Ryan Jo. Ryan Jo. Aug 13, 2015 6:23 PM in response to sophiesarah
    Level 1 (0 points)
    Aug 13, 2015 6:23 PM in response to sophiesarah

    I had the same exact problem, it wouldn't bounce up and down at all and what fixed it was clicking on the apple logo at the top right of the screen, clicking force quit, selecting finder, and hitting relaunch.

  • by EEEEEEEEEEE,

    EEEEEEEEEEE EEEEEEEEEEE Sep 27, 2015 8:33 PM in response to ciangal
    Level 1 (0 points)
    Sep 27, 2015 8:33 PM in response to ciangal

    Ok -  I think I have the solution. I'm on PC, so if you're on a Mac, I'm not sure how much this will help. Anyway, go to File Explorer, then This PC, then Music, then iTunes, then you'll probably have two files: iTunes.bak and iTunes.itl. There should more files than that, but those are the two you'll need. Delete the .bak file and empty your Recycling Bin. Then restart your computer. Once you're on the desktop, give your computer a few minutes to load all the files. Then, you should be able to open iTunes.

     

    Hope this helps for all you PC users out there.

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