Q: how to delet mailwere?

Remove Browser Pop-up Problems

     Malwarebytes Anti-Malware 1.0.1.7

     Adblock Plus 1.8.9, GlimmerBlocker, or AdBlock

     Remove adware that displays pop-up ads and graphics on your Mac

     How to remove the FlashMall adware from OS X

Helpful Links Regarding Malware Problems

If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and MalwareBytes for Mac. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.

Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.

The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.

Fix Some Browser Pop-ups That Take Over Safari.

Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.

Quit Safari

Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.

Relaunch Safari

If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.

This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

I suspect your problem will be easily fixed by running MalwareBytes and that what you have proposed is totally unnecessary.

It's usually better to simply describe your problem in detail and not jump to conclusions about the cause and solution.

What makes you think that you have malware? Most likely, the worst you might have is adware, which can be easily removed. Also likely, you may have some other problem that's not related to malware or adware in any way, and it's even possible that erasing your hard drive and reinstalling everything from scratch will be a waste of time that won't solve the problem.

If you can post a detailed description of the symptoms you're seeing, we can give you better advice, and can probably save you from the hassle of nuking your system.

I agree with the venerable thomas_r, in particular, his first couple of sentences...

What makes you think that you have malware? Most likely, the worst you might have is adware, which can be easily removed. Also likely, you may have some other problem that's not related to malware or adware in any way, and it's even possible that erasing your hard drive and reinstalling everything from scratch will be a waste of time that won't solve the problem.

 

If you can post a detailed description of the symptoms you're seeing, we can give you better advice, and can probably save you from the hassle of nuking your system.

His last sentence is key to solving your problem in as easy as possible way. We need information. Your plea for help in how to wipe and install a fresh system indicates that you may not have diagnosed as well as you think.

Also, your command of English indicates that you may want to post in your native language, letting us worry about the translation. Hindi?

Tell us a Story - with a beginning, a middle and end. We need to understand everything that you know and have experienced.

If this issue is new, tell us what immediately preceded its onset - add software, upgrade or update? New equipment?

Quoted from  Apple's "How to write a good question"

   To help other members answer your question, give as many details as you can.

• Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
• Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
• Describe the problem, and include any details about what seems to cause it.
• List any troubleshooting steps you've already tried, or temporary fixes you've discovered.

For a detailed "coaching", please see the User Tip > "Help us to help you on these forums"<https://discussions.apple.com/docs/DOC-5431>

"Keep It Short and Simple" - Take your time... but be thorough

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