stesti

Q: Apple Pay button not present in app

Hi all,

 

I have setup my Apple Pay successfully and made a few contact less purchase as well.

 

But when I try to use an app with Apple Pay support, the Apple Pay button does not come up at checkout.

 

Any idea why this happens?

 

THanks,

S

Posted on Jul 18, 2015 4:58 AM

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Q: Apple Pay button not present in app

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  • by JaxFLBear,

    JaxFLBear JaxFLBear Jul 19, 2015 4:42 AM in response to stesti
    Level 2 (319 points)
    Jul 19, 2015 4:42 AM in response to stesti

    What app are you trying to use?

  • by stesti,

    stesti stesti Jul 19, 2015 5:04 AM in response to JaxFLBear
    Level 1 (0 points)
    Jul 19, 2015 5:04 AM in response to JaxFLBear

    Any of the apps in the UK App Store advertised as "supports Apple Pay". Like Just Eat, Just Park or Hotel Tonight.

  • by Sarthak83,

    Sarthak83 Sarthak83 Jul 22, 2015 8:55 AM in response to stesti
    Level 1 (5 points)
    Jul 22, 2015 8:55 AM in response to stesti

    I am facing the same issue. I tried JustEat, yplan, transferwise, jdsport. All of them are advertised in appstore as "supports apple pay".

     

    I contacted apple customer care and they confirmed that "in-app" purchases via apple pay is not available yet in the UK. Only physical purchase is available.

     

    Which is a bit odd.

     

    Did you try contacting customer care?

  • by stesti,

    stesti stesti Jul 22, 2015 8:58 AM in response to Sarthak83
    Level 1 (0 points)
    Jul 22, 2015 8:58 AM in response to Sarthak83

    It should be available, actually. I contacted the developer of some apps and they mentioned it might be related to me using an AmEx card instead of a debit card. They mentioned it should appear if using a debit card (I am waiting for my bank to join AP in a couple of weeks).

    Sarthak83, what card are you using?

  • by Sarthak83,

    Sarthak83 Sarthak83 Jul 22, 2015 9:08 AM in response to stesti
    Level 1 (5 points)
    Jul 22, 2015 9:08 AM in response to stesti

    I am using AmEx as well. So, is that the issue? My bank (HSBC) has not joined AP as well. Hope they will soon.

     

    Does that mean we cannot use american express on AP? that's a deal breaker for me.

     

    I contacted transferwise developers. and they actually said AP is not supported on apps yet. I contacted yPlan. They are yet to respond.

  • by stesti,

    stesti stesti Jul 22, 2015 9:12 AM in response to Sarthak83
    Level 1 (0 points)
    Jul 22, 2015 9:12 AM in response to Sarthak83

    I am not quite sure that is the real reason why we don't see the "ApplePay" button in-apps. But it's the only plausible explanation I got to date.

    I got this from JustEat developers via Twitter.

    Although I am not quite convinced, I will wait for next tuesday (July, 28th) to verify this theory: I have HSBC as well and they confirmed they will launch ApplePay support on July, 28th. I'll add my debit card and see.

  • by Sarthak83,

    Sarthak83 Sarthak83 Jul 22, 2015 9:25 AM in response to stesti
    Level 1 (5 points)
    Jul 22, 2015 9:25 AM in response to stesti

    okay. I hope the AmEx issue will be sorted soon. Is it worthwile contacting them directly? I think I will in any case.

    Good, there is at least one other person in the same boat.

     

    I will try with HSBC once they are on AP. I will update the thread if anything.

     

    thanks stesti.

  • by wegras,

    wegras wegras Jul 22, 2015 9:46 AM in response to Sarthak83
    Level 6 (15,184 points)
    Wireless
    Jul 22, 2015 9:46 AM in response to Sarthak83

    Read this for participating Banks

    Apple Pay participating banks - Apple Support

  • by Sarthak83,

    Sarthak83 Sarthak83 Jul 24, 2015 3:48 AM in response to wegras
    Level 1 (5 points)
    Jul 24, 2015 3:48 AM in response to wegras

    A quick update on the issue. AmEx doesnot support in-app purchases via apple pay. This feature will be available in iOS9 which is strange.

    As of now, only Visa And Mastercard supports in-app via AP. (I have not verified it myself as my bank doesnot support AP yet).

     

     

    in-store as well, not all merchants support AmEx via AP. Only a handful of them do as of now (like Boots, TFL, M&S).

     

     

    Here is a very useful blog that details everything about contactless and apple-pay, which merchant accepts etc. It is run by a guy called Duncan Stevenson.

    url: contactless.life

    twitter @contactlesslife

     

     

     

     

    Cheers.

  • by wegras,

    wegras wegras Jul 24, 2015 4:03 AM in response to Sarthak83
    Level 6 (15,184 points)
    Wireless
    Jul 24, 2015 4:03 AM in response to Sarthak83
    As of now, only Visa And Mastercard supports in-app via AP. (I have not verified it myself as my bank doesnot support AP yet).

    Mine do and they work fine

  • by Sarthak83,

    Sarthak83 Sarthak83 Jul 28, 2015 9:50 PM in response to wegras
    Level 1 (5 points)
    Jul 28, 2015 9:50 PM in response to wegras

    I can confirm that VISA credit card on HSBC works fine with apple pay! The buttons are visible now. So it is in fact the problem with American Express!

     

    Cheers

    Sarthak

  • by Jackmac95014,

    Jackmac95014 Jackmac95014 Aug 11, 2015 9:20 AM in response to Sarthak83
    Level 1 (0 points)
    Aug 11, 2015 9:20 AM in response to Sarthak83

    There is no Apple Pay selection on Passbook. I've tried everything.

     

     

    Please Help.

  • by JaxFLBear,

    JaxFLBear JaxFLBear Aug 11, 2015 1:33 PM in response to Jackmac95014
    Level 2 (319 points)
    Aug 11, 2015 1:33 PM in response to Jackmac95014

    What device: iPhone 6 or iPhone 6 Plus?

    What region: US (requires iOS 8.1 or later) or UK (requires iOS 8.3 or later)?

  • by Jackmac95014,

    Jackmac95014 Jackmac95014 Aug 12, 2015 10:59 AM in response to JaxFLBear
    Level 1 (0 points)
    Aug 12, 2015 10:59 AM in response to JaxFLBear

    I have an iPhone 6 and my region is the us

     

    my version is 8.3

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