sandokan782
Level 1
(0 points)
Q: unknown error occurred comes up when trying to restore-the white line is almost all the way across the screen-does this mean the iphone 4s is beyond repair or should i take it to a shop for repair?
unknown error (16) comes up when trying to restore iphone 4s to working order-the white line goes almost all the way across the screen but not quite all the way-then i get the error message-is this repairable or is the phone irrepairable broken should i take it to a repair shop or not-all advise gratefully recieved-thank you
iPhone 4S, i am new to the iphone
KiltedTim
Level 9
(55,731 points)
https://support.apple.com/en-us/HT204770
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
