HT201419: Get help with Mail on your iPhone, iPad, and iPod touch
Learn about Get help with Mail on your iPhone, iPad, and iPod touch
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by Niel,Jul 24, 2015 9:50 AM in response to danilofromriyadh saudi arabia
Niel
Jul 24, 2015 9:50 AM
in response to danilofromriyadh saudi arabia
Level 10 (312,885 points)
Mac OS XIf you're the device's original owner, take the device and its original purchase receipt to a physical Apple Store.
If not, but you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.
If neither of the above applies, you can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
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