RL Powell

Q: Help with iTunes Sync - Stuck on importing photos . . .

iTunes 11.1.3 sync with iPhone 4S running latest IOS stuck on "importing photos".  I already reinstalled iTunes.  Thanks for any help.

 

B

iPhone 4S, iOS 7.0.4

Posted on Dec 7, 2013 8:54 AM

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Q: Help with iTunes Sync - Stuck on importing photos . . .

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  • by Klahane,

    Klahane Klahane May 20, 2015 12:06 PM in response to Klahane
    Level 1 (4 points)
    May 20, 2015 12:06 PM in response to Klahane

    I'm still seeing the problem of iTunes getting stuck on Importing Photos.

     

    I had no iPod Photo Cache nor anything similar to that.

     

    The last time, I quit iTunes. Then I restarted and unchecked sync photos and then rechecked it.

     

    There's still something wacky going on and I think it has to do with Photos changing the iPhoto/Aperture database.

     

    Has anyone seen the problem when syncing from Photos?

    Has anyone seen the problem if they never imported to Photos?

  • by willisjw,

    willisjw willisjw Jun 3, 2015 2:13 PM in response to RL Powell
    Level 1 (5 points)
    Mac OS X
    Jun 3, 2015 2:13 PM in response to RL Powell

    Removing the iPod Photo Cache as detailed by leefoo23 worked for me.  I searched and removed all files labeled iPod Photo Cache.

  • by clayfromgreenville,

    clayfromgreenville clayfromgreenville Jun 12, 2015 8:46 AM in response to RichardF
    Level 1 (0 points)
    Jun 12, 2015 8:46 AM in response to RichardF

    I have the exact same problem. I rebuild the database, remove the cache, restart everything and it will just sync one time before I have to do it all over again.

     

    Are there any other suggestions to try?

  • by 94fzj80,

    94fzj80 94fzj80 Jun 12, 2015 1:04 PM in response to RL Powell
    Level 1 (0 points)
    Jun 12, 2015 1:04 PM in response to RL Powell

    WORKED! Control-click on the iphoto library, see contents, and throw away that ipod photo cache. Empty trash. Resync. Voila! Thanks everybody.

  • by recombinant,

    recombinant recombinant Jul 24, 2015 6:10 AM in response to leefoo23
    Level 1 (4 points)
    Mac OS X
    Jul 24, 2015 6:10 AM in response to leefoo23

    Checking "Include Videos" unstuck my sync as well.

     

    @leefoo23 and @Fred_E_L - We each need to file a radar with Apple on this.

     

    http://bugreport.apple.com

     

    This is totally an iTunes bug and they need to know about it. The more they hear about it, the more likely they will correct it.

     

    ...and thanks for the tip/workaround! It worked great!

  • by recombinant,

    recombinant recombinant Jul 24, 2015 6:43 AM in response to recombinant
    Level 1 (4 points)
    Mac OS X
    Jul 24, 2015 6:43 AM in response to recombinant

    Bug report filed: 21981499

     

    Open Radar Version: http://www.openradar.me/21981499

  • by Klahane,

    Klahane Klahane Jul 24, 2015 10:56 AM in response to RL Powell
    Level 1 (4 points)
    Jul 24, 2015 10:56 AM in response to RL Powell

    The only thing that works for me is to make sure Aperture is quit before syncing. There seems to be an intermittent issue with the Aperture Library (from which I sync a set of photos).

  • by Julian Bashir,

    Julian Bashir Julian Bashir Sep 23, 2015 9:19 PM in response to napa-web-designer
    Level 1 (12 points)
    iBooks
    Sep 23, 2015 9:19 PM in response to napa-web-designer

    I was about to give up with all the things I had tried until I realized that I had deleted the wrong iPod photo cache - an old one in my pictures directory and not the correct one that is with the current location of my iPhoto library. When I followed napa-web's instructions, lee-foo's solution ended up working for me.

     

    Thanks!

  • by Sheila Cheng,

    Sheila Cheng Sheila Cheng Oct 28, 2015 6:53 PM in response to RL Powell
    Level 1 (0 points)
    Oct 28, 2015 6:53 PM in response to RL Powell

    Hopefully this will help someone. I have the same problem except I have an iPhone 6s, all updated software and no iPod Photo Cache anywhere to be found on my computer. I have no idea how this happened but I must have deleted the option to have a cache which I think is possible. 

     

    The posts to try holding down command-option, then opening iPhoto worked for me. I tried fixing permissions, repairing database...  all the options ands finally "rebuilding database" worked for me. It took longer but it did unstick "stuck on importing".

  • by Town in sky,

    Town in sky Town in sky Oct 28, 2015 11:11 PM in response to RL Powell
    Level 1 (5 points)
    Oct 28, 2015 11:11 PM in response to RL Powell

    You can do this on the command line, or in the Finder.

    1. Disconnect your iPhone and quit iTunes as a precaution
    2. Locate ~/Pictures/Aperture Library
    3. Right click, and select Show Package Contents
    4. You should see a folder named iPod Photo Cache -- trash it
    5. Launch iTunes, connect your phone, and sync

    And, that's all.

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