Q: Issues with two-step verfication on iPhone 3GS
Dear Sir/Madam,
I recently picked up a problem with my two-step verification on my iPhone 3GS. It used to work just fine for many months. My problem is that I can NOT complete the two-step verification process anymore - I can only complete the first step in the process. On my iphone when I go to "Settings" then "iCloud" then "Account" and then I enter my Apple password. This works fine. The second-step does not work anymore. The "Verify Identity" screen then pops up correctly as before and asks me to choose the method to verify my identity. I can verify with 4 different ways e.g. iphone, ipad, SMS etc. It does not matter which one I choose I can not progress past the "Verify Identity" screen. Absolutely nothing happens when I click on the "Next" button in the top right hand corner. It is as if the "Next" button does not work anymore. I am therefore stuck on the "Verify Identity" screen. What should happen as it did many times before is that a screen pops up where I can enter the Apple 4 digit code for verification. What now? I can not read my icloud mail on my iphone anymore because of this problem.
I even tried generating an "app specific password" at https://appleid.apple.com to solve this problem but it does not work when I enter the 25 string password where I would enter my apple password. I did not expect it to work but I tried anyway.
Furthermore, I tested my apple devices and they can all receive the apple verification codes. I checked this by logging into www.icloud.com from a desktop computer and sending the apple 4-digit verification codes to both my iphone 3GS and ipad 4 as part of the login process.
Please help. Many thanks
EclipzeIT
iPhone 3GS, iOS 6.1.6
Posted on Jul 10, 2015 3:06 AM