Q: Why is the new Photos app so slow on my Mac?

Uninstall CleanMyMac2. It is worthless scammer.

It appears you have a hack etc/hosts file. To fix it, read Fixing a hacked /etc/hosts file

You are almost out of free space as well. Your Hard drive needs to be freed up of some large files such as Videos, music etc. onto an external drive. Personally I would back up your system completely and repair your drive if possible and reinstall the OS X. You have some serious junk installed there.

Pete

I see nothing obvious in your report that might be associated with the inability to import.  You can try the workaround of using Image Capture to download your photos to a folder on the Desktop and import into the library from there.

themightyfinger:

Allan has identified the most obvious cause of your problems with CleanMyMac3.  Do a Google search for "uninstall cleanmymac3" to find developer instructions on uninstalling it.  Also consider fixing the host file as Allan has identified.

As for your free space, 18 GB is OK unless you're doing a lot of heavy image or video editing where you need even more scratch file space.  Otherwise don't let it fall much below what you have now.

Here's mine from an iMac:

Problem description:

photos app running slow

EtreCheck version: 2.2 (132)

Report generated 7/26/15, 3:29 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

    iMac (27-inch, Late 2013) (Technical Specifications)

    iMac - model: iMac14,2

    1 3.5 GHz Intel Core i7 CPU: 4-core

    16 GB RAM Upgradeable

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n/ac

Video Information: ℹ️

    NVIDIA GeForce GTX 780M - VRAM: 4096 MB

        iMac 2560 x 1440

System Software: ℹ️

    OS X 10.10.4 (14E46) - Time since boot: 18:58:54

Disk Information: ℹ️

    APPLE SSD SD0128F disk0 : (121.33 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Boot OS X (disk0s3) <not mounted> : 134 MB

        Macintosh HD (disk2) / : 3.11 TB (1.96 TB free)

            Core Storage: disk0s2 120.99 GB Online

            Core Storage: disk1s2 3.00 TB Online

    APPLE HDD ST3000DM001 disk1 : (3 TB)

        EFI (disk1s1) <not mounted> : 210 MB

        Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk2) / : 3.11 TB (1.96 TB free)

            Core Storage: disk0s2 120.99 GB Online

            Core Storage: disk1s2 3.00 TB Online

USB Information: ℹ️

    Seagate FA GoFlex Desk 2 TB

        SEAGATE 1 (disk4s1) /Volumes/SEAGATE 1 : 2.00 TB (1.69 TB free)

    Seagate FA GoFlex Desk 2 TB

        EFI (disk3s1) <not mounted> : 210 MB

        Time Machine Backups (disk3s2) /Volumes/Time Machine Backups : 2.00 TB (168.58 GB free)

    Apple Inc. iPhone

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

    Mac App Store and identified developers

Kernel Extensions: ℹ️

        /System/Library/Extensions

    [not loaded]    com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]

    [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]

    [not loaded]    com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]

    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]

    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7) [Click for support]

        /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

    [not loaded]    com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]

        /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

    [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]

        /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

    [not loaded]    com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]

Launch Agents: ℹ️

    [loaded]    com.adobe.CS4ServiceManager.plist [Click for support]

    [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]

    [running]    com.citrix.ReceiverHelper.plist [Click for support]

    [running]    com.citrix.ServiceRecords.plist [Click for support]

Launch Daemons: ℹ️

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.leapfrog.connect.shell.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    net.sourceforge.MonolingualHelper.plist [Click for support]

User Launch Agents: ℹ️

    [not loaded]    com.adobe.ARM.[...].plist [Click for support]

    [not loaded]    com.google.keystone.agent.plist [Click for support]

    [not loaded]    com.spotify.webhelper.plist [Click for support]

User Login Items: ℹ️

    Monitor    Application  (/Applications/LeapFrogConnect.app/Contents/Monitor.app)

    iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    Spotify    UNKNOWN  (missing value)

    Google Chrome    Application Hidden (/Applications/Google Chrome.app)

    HP IO Classic Proxy 2    Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/B/Runtime/HP IO Classic Proxy 2.app)

    HP IO Classic Proxy    Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/A/Runtime/HP IO Classic Proxy.app)

    Print Daemon    UNKNOWN  (missing value)

    HP Communications    UNKNOWN  (missing value)

    Director Docker    Application  (/Applications/Hewlett-Packard/HP Photo and Imaging Software/HP Photo and Imaging Director/Director Docker.app)

    HP Product Research    UNKNOWN  (missing value)

Internet Plug-ins: ℹ️

    LogitechHarmony: Version: 1.2.0.1 - SDK 10.8 [Click for support]

    Unity Web Player: Version: UnityPlayer version 5.0.3f2 - SDK 10.6 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    AdobePDFViewerNPAPI: Version: 10.1.12 [Click for support]

    FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

    Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]

    Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    CitrixICAClientPlugIn: Version: 12.0.0 - SDK 10.9 [Click for support]

    NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]

    AdobePDFViewer: Version: 10.1.12 [Click for support]

    SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Click for support]

    iPhotoPhotocast: Version: 7.0 - SDK 10.8

    JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

User internet Plug-ins: ℹ️

    NPRoblox: Version: 1, 2, 8, 25 - SDK 10.10 [Click for support]

    Google Earth Web Plug-in: Version: 7.1 [Click for support]

Safari Extensions: ℹ️

    feedly

3rd Party Preference Panes: ℹ️

    Flash Player  [Click for support]

Time Machine: ℹ️

    Skip System Files: NO

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 3.11 TB Disk used: 1.15 TB

    Destinations:

        Time Machine Backups [Local]

        Total size: 2.00 TB

        Total number of backups: 84

        Oldest backup: 2014-07-03 14:01:23 +0000

        Last backup: 2015-07-26 22:17:24 +0000

        Size of backup disk: Too small

            Backup size 2.00 TB < (Disk used 1.15 TB X 3)

Top Processes by CPU: ℹ️

         7%    ARM

         5%    Google Chrome Helper(11)

         3%    WindowServer

         3%    com.apple.WebKit.Plugin.64

         2%    launchservicesd

Top Processes by Memory: ℹ️

    1.62 GB    Photos

    1.28 GB    Google Chrome Helper(11)

    1.14 GB    kernel_task

    573 MB    com.apple.MediaLibraryService(2)

    557 MB    com.apple.WebKit.WebContent(2)

Virtual Memory Information: ℹ️

    4.24 GB    Free RAM

    12.00 GB    Used RAM

    0 B    Swap Used

Diagnostics Information: ℹ️

    Jul 25, 2015, 08:30:20 PM    Self test - passed

    Jul 25, 2015, 09:47:29 AM    /Library/Logs/DiagnosticReports/Google Chrome_2015-07-25-094729_[redacted].cpu_resource.diag [Click for details]

You really should not hijack someone else thread. It it far better to start your own head so that your problem gets the attention it deserves.

You really should not hijack someone else thread. It it far better to start your own head so that your problem gets the attention it deserves.

Apologies, as this is the first and quite possibly last time I'll ever post in the "support" community here at Apple Discussions. Your tone is condescending and rude and I simply wanted to figure out how to get help for an infuriating problem. A much nicer, "I can see that you haven't posted here much, and this is someone else's thread. You might get more help by starting a new thread."

You are welcome

Thank you Old Toad. I did both those things, but Photos is still quite slow. I ran the report again and pasted the results below. See anything else or have any additional advice?

Many, many thanks!

Problem description:

Photos running very slowly.

EtreCheck version: 2.2 (132)

Report generated 7/26/15, 8:39 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

    MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

    MacBook Pro - model: MacBookPro9,2

    1 2.9 GHz Intel Core i7 CPU: 2-core

    8 GB RAM Upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 416 - SN = 9G235138BD3MB

Video Information: ℹ️

    Intel HD Graphics 4000

        Color LCD 1280 x 800

System Software: ℹ️

    OS X 10.10.4 (14E46) - Time since boot: 0:13:23

Disk Information: ℹ️

    APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 748.93 GB (481.99 GB free)

            Core Storage: disk0s2 749.30 GB Online

    HL-DT-ST DVDRW  GS41N 

USB Information: ℹ️

    Apple Inc. iPhone

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Computer, Inc. IR Receiver

    Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

    Mac App Store and identified developers

Problem System Launch Agents: ℹ️

    [killed]    com.apple.accountsd.plist

    [killed]    com.apple.AirPlayUIAgent.plist

    [killed]    com.apple.bird.plist

    [killed]    com.apple.CallHistoryPluginHelper.plist

    [killed]    com.apple.CallHistorySyncHelper.plist

    [killed]    com.apple.cloudd.plist

    [killed]    com.apple.cmfsyncagent.plist

    [killed]    com.apple.coreservices.appleid.authentication.plist

    [killed]    com.apple.iconservices.iconservicesagent.plist

    [killed]    com.apple.Maps.pushdaemon.plist

    [killed]    com.apple.nsurlsessiond.plist

    [killed]    com.apple.nsurlstoraged.plist

    [killed]    com.apple.pbs.plist

    [killed]    com.apple.pluginkit.pkd.plist

    [killed]    com.apple.recentsd.plist

    [killed]    com.apple.SafariCloudHistoryPushAgent.plist

    [killed]    com.apple.secd.plist

    [killed]    com.apple.security.cloudkeychainproxy.plist

    [killed]    com.apple.spindump_agent.plist

    [killed]    com.apple.telephonyutilities.callservicesd.plist

    20 processes killed due to memory pressure

Problem System Launch Daemons: ℹ️

    [killed]    com.apple.awdd.plist

    [killed]    com.apple.cache_delete.plist

    [killed]    com.apple.coresymbolicationd.plist

    [killed]    com.apple.ctkd.plist

    [killed]    com.apple.diagnosticd.plist

    [killed]    com.apple.icloud.findmydeviced.plist

    [killed]    com.apple.iconservices.iconservicesagent.plist

    [killed]    com.apple.iconservices.iconservicesd.plist

    [killed]    com.apple.ifdreader.plist

    [killed]    com.apple.MobileFileIntegrity.plist

    [killed]    com.apple.nehelper.plist

    [killed]    com.apple.nsurlsessiond.plist

    [killed]    com.apple.nsurlstoraged.plist

    [killed]    com.apple.sandboxd.plist

    [killed]    com.apple.softwareupdated.plist

    [killed]    com.apple.spindump.plist

    [killed]    com.apple.sysmond.plist

    [killed]    com.apple.systemstatsd.plist

    [killed]    com.apple.tccd.system.plist

    [killed]    com.apple.wdhelper.plist

    20 processes killed due to memory pressure

Launch Agents: ℹ️

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

User Launch Agents: ℹ️

    [loaded]    com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins: ℹ️

    JavaAppletPlugin: Version: Java 8 Update 45 Check version

    FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

    GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 [Click for support]

    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

    iPhotoPhotocast: Version: 7.0

3rd Party Preference Panes: ℹ️

    Flash Player  [Click for support]

    Java  [Click for support]

Time Machine: ℹ️

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 748.93 GB Disk used: 266.93 GB

    Destinations:

        Home Computer [Local]

        Total size: 299.58 GB

        Total number of backups: 3

        Oldest backup: 2015-05-31 19:24:17 +0000

        Last backup: 2015-07-26 22:33:34 +0000

        Size of backup disk: Too small

            Backup size 299.58 GB < (Disk used 266.93 GB X 3)

Top Processes by CPU: ℹ️

        90%    com.apple.photomodel

         3%    WindowServer

         1%    SpotlightNetHelper

         1%    mds

         1%    opendirectoryd

Top Processes by Memory: ℹ️

    3.90 GB    com.apple.photomodel

    702 MB    kernel_task

    131 MB    mdworker(16)

    106 MB    firefox

    90 MB    com.apple.WebKit.WebContent(2)

Virtual Memory Information: ℹ️

    21 MB    Free RAM

    7.98 GB    Used RAM

    3.53 GB    Swap Used

Diagnostics Information: ℹ️

    Jul 26, 2015, 08:25:37 PM    /Library/Logs/DiagnosticReports/com.apple.photomodel_2015-07-26-202537_[redacte d].cpu_resource.diag [Click for details]

    Jul 26, 2015, 08:17:44 PM    Self test - passed

    Jul 26, 2015, 05:38:37 PM    /Library/Logs/DiagnosticReports/Photos_2015-07-26-173837_[redacted].hang

    Jul 26, 2015, 03:03:45 PM    /Library/Logs/DiagnosticReports/com.apple.photomodel_2015-07-26-150345_[redacte d].cpu_resource.diag [Click for details]

    Jul 25, 2015, 01:15:59 PM    /Library/Logs/DiagnosticReports/com.apple.photomodel_2015-07-25-131559_[redacte d].cpu_resource.diag [Click for details]

    Jul 25, 2015, 12:14:41 PM    /Library/Logs/DiagnosticReports/com.apple.photomodel_2015-07-25-121441_[redacte d].cpu_resource.diag [Click for details]

    Jul 25, 2015, 12:08:36 PM    /Library/Logs/DiagnosticReports/com.apple.photomodel_2015-07-25-120836_[redacte d].cpu_resource.diag [Click for details]

same problem with my iPhoto - here are the results

Problem description:

I am trying to import pictures from my iPhone 5 and iPhoto on my iMac is locked up

EtreCheck version: 2.2 (132)

Report generated 7/26/15, 10:37 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

    iMac (20-inch, Early 2008) (Verified)

    iMac - model: iMac8,1

    1 2.4 GHz Intel Core 2 Duo CPU: 2-core

    6 GB RAM Upgradeable

        BANK 0/DIMM0

            2 GB DDR2 SDRAM 800 MHz ok

        BANK 1/DIMM1

            4 GB DDR2 SDRAM 800 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

Video Information: ℹ️

    ATI Radeon HD 2400 - VRAM: 128 MB

        iMac 1680 x 1050

System Software: ℹ️

    OS X 10.10.4 (14E46) - Time since boot: 0:54:21

Disk Information: ℹ️

    Hitachi HDP725025GLA380 disk0 : (250.06 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Eman 1 (disk0s2) / : 249.20 GB (19.35 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

USB Information: ℹ️

    Apple Inc. iPhone

    Western Digital My Book 1110 999.5 GB

        disk2s1 (disk2s1) <not mounted> : 32 KB

        Emilito (disk2s3) /Volumes/Emilito : 999.37 GB (421.21 GB free)

    Microsoft Microsoft 3-Button Mouse with IntelliEye(TM)

    Dynex USB Reader

    Apple, Inc. Keyboard Hub

        Apple, Inc Apple Keyboard

    Seagate Backup+ Desk 3 TB

        disk1s1 (disk1s1) <not mounted> : 262 KB

        Digital Movies (disk1s3) /Volumes/Digital Movies : 3.00 TB (2.61 TB free)

    Apple Inc. Built-in iSight

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Computer, Inc. IR Receiver

Firewire Information: ℹ️

    LaCie Hard Drive FW/USB 400mbit - 400mbit max

        disk3s1 (disk3s1) <not mounted> : 32 KB

        disk3s2 (disk3s2) <not mounted> : 66 KB

        disk3s3 (disk3s3) <not mounted> : 66 KB

        disk3s4 (disk3s4) <not mounted> : 115 KB

        Music & Pictures (disk3s6) /Volumes/Music & Pictures : 500.11 GB (15.11 GB free)

Gatekeeper: ℹ️

    Mac App Store and identified developers

Kernel Extensions: ℹ️

        /Library/Application Support/Symantec/AntiVirus

    [not loaded]    com.symantec.kext.SymAPComm (11.2.2f3) [Click for support]

        /Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/FileSecurity.bundle/C ontents/Resources

    [not loaded]    com.symantec.kext.filesecurity (1.4.3f19) [Click for support]

        /Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymConfidentialData.b undle/Contents/Resources

    [not loaded]    com.symantec.kext.confidentialData (1.4f5) [Click for support]

        /Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Co ntents/Resources

    [not loaded]    com.symantec.kext.fw (1.0.3f5) [Click for support]

        /System/Library/Extensions

    [not loaded]    com.aliph.driver.jstub (1.1.2) [Click for support]

    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]

    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.10.5 - SDK 10.8) [Click for support]

    [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) [Click for support]

    [not loaded]    com.symantec.kext.internetSecurity (1.3.2f5) [Click for support]

    [not loaded]    com.symantec.kext.ips (3.2f8) [Click for support]

    [not loaded]    com.symantec.kext.pf (4.2.1f7) [Click for support]

    [not loaded]    net.pocketmac.driver.BlackberryUSB (3.1.3) [Click for support]

    [not loaded]    net.pocketmac.driver.BlackberryUSBDev (3.1.3) [Click for support]

        /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) [Click for support]

    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) [Click for support]

    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) [Click for support]

Problem System Launch Agents: ℹ️

    [running]    com.VTech.AgentMonitor.plist [Click for support]

Problem System Launch Daemons: ℹ️

    [running]    com.seagate.TBDecorator.plist [Click for support]

Launch Agents: ℹ️

    [loaded]    com.hp.help.tocgenerator.plist [Click for support]

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

    [running]    com.symantec.uiagent.application.plist [Click for support]

Launch Daemons: ℹ️

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

    [loaded]    com.symantec.avscandaemon.plist [Click for support]

    [running]    com.symantec.deepsight-extractor.plist [Click for support]

    [running]    com.symantec.diskMountNotify.plist [Click for support]

    [loaded]    com.symantec.MissedTasks.plist [Click for support]

    [loaded]    com.symantec.navapd.plist [Click for support]

    [loaded]    com.symantec.navapdaemonsl.plist [Click for support]

    [loaded]    com.symantec.Sched501-1.plist [Click for support]

    [running]    com.symantec.sharedsettings.plist [Click for support]

    [running]    com.symantec.symdaemon.plist [Click for support]

    [running]    com.symantec.symSchedDaemon.plist [Click for support]

    [running]    com.VTechLLNService.plist [Click for support]

User Launch Agents: ℹ️

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [running]    com.leapfrog.connect.monitor.plist [Click for support]

User Login Items: ℹ️

    iTunesHelper    UNKNOWN Hidden (missing value)

    Jawbone Updater    UNKNOWN  (missing value)

    Cloud    UNKNOWN  (missing value)

    Verizon Download Manager    UNKNOWN  (missing value)

    Launch Nikon Message Center 2    Application  (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)

    ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

    HP Product Research    UNKNOWN  (missing value)

    HP Scheduler    Application  (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

    SymSecondaryLaunch    Application  (/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)

    HPEventHandler    UNKNOWN  (missing value)

Internet Plug-ins: ℹ️

    Default Browser: Version: 600 - SDK 10.10

    Flip4Mac WMV Plugin: Version: 2.2.1.11  [Click for support]

    OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

    RealPlayer Plugin: Version: Unknown

    AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]

    FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

    Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    iPhotoPhotocast: Version: 7.0

    AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]

    GarminGpsControl: Version: 2.9.1.0 Release [Click for support]

    JavaAppletPlugin: Version: Java 8 Update 45 Check version

User internet Plug-ins: ℹ️

    Move-Media-Player: Version: npmnqmp 071505000006 [Click for support]

    BrowserPlus_2.9.8: Version: 2.9.8 [Click for support]

    CitrixOnlineWebDeploymentPlugin: Version: 1.0.104 [Click for support]

    fbplugin_1_0_1: Version: Unknown [Click for support]

Safari Extensions: ℹ️

    AdBlock

3rd Party Preference Panes: ℹ️

    BrowserPlus  [Click for support]

    Flash Player  [Click for support]

    Flip4Mac WMV  [Click for support]

    Java  [Click for support]

    Norton\nQuickMenu  [Click for support]

Time Machine: ℹ️

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Eman 1: Disk size: 249.20 GB Disk used: 229.85 GB

    Destinations:

        LaCie [Local]

        Total size: 500.11 GB

        Total number of backups: 60

        Oldest backup: 2014-01-29 14:41:10 +0000

        Last backup: 2015-07-27 00:43:57 +0000

        Size of backup disk: Too small

            Backup size 500.11 GB < (Disk used 229.85 GB X 3)

        Emilito [Local]

        Total size: 999.37 GB

        Total number of backups: 89

        Oldest backup: 2013-02-25 02:12:55 +0000

        Last backup: 2015-07-17 16:46:21 +0000

        Size of backup disk: Excellent

            Backup size 999.37 GB > (Disk size 249.20 GB X 3)

        Seagate Backup Plus Drive [Local]

        Total size: 3.00 TB

        Total number of backups: 49

        Oldest backup: 2014-03-19 04:05:43 +0000

        Last backup: 2015-07-27 02:27:07 +0000

        Size of backup disk: Excellent

            Backup size 3.00 TB > (Disk size 249.20 GB X 3)

Top Processes by CPU: ℹ️

         7%    com.hp.devicemonitor

         3%    WindowServer

         1%    AgentMonitor

         1%    fontd

         0%    com.apple.WebKit.WebContent

Top Processes by Memory: ℹ️

    531 MB    kernel_task

    399 MB    Photos

    233 MB    com.apple.MediaLibraryService(2)

    197 MB    mds_stores

    184 MB    iTunes

Virtual Memory Information: ℹ️

    2.17 GB    Free RAM

    3.83 GB    Used RAM

    0 B    Swap Used

Diagnostics Information: ℹ️

    Jul 26, 2015, 09:40:18 PM    Self test - passed

You really should not hijack someone else thread. It it far better to start your own head so that your problem gets the attention it deserves.

You have Nortons/Symantec installed. Possibly the worse program you can run on a Mac. Unnecessary and destructive. Remove it as per the developers instructions. You also could do with clearing some more space on your HardDrive.

Pete

Hi Allan,

Thanks for the fast response. I always thought that cleanmymac was doing so much good as it reportedly freed up gigabytes of space each time. It's the only cleaning software I've ever paid for but due to the overwhelming negative responses here I will remove it asap.

thanks

Thanks Old Toad.

I moved all my photos to an external hard drive as we use to only have 4gb of space.

i Like the idea of reformatting my mac as I wouldn't know where to begin freeing up more space other Han perhaps my wife and my separate iTunes folders which probably amount to 40gb.

Do you think that's warranted?

Hi petermac87,

Thanks for the response.

I Like your idea of backing up, repairing and reinstalling the OS.

other than cleanmymac what other software etc are you referring to ask junk? So I know not to reinstall