trevor_

Q: Songs listed in Apple Music, but unplayable

I've noticed some songs/albums are listed in Apple Music search results, but when you go to try to play them they are greyed out, and when you add them to a playlist they are also greyed out with a status of "Waiting".

 

Example: the artist Deadbeat, only a few of his EPs and singles are actually able to be played. The rest are listed but greyed out when you go into the details. The funny thing is, all of this is on Spotify.

 

Could be a rights issue that could get sorted out but it's a bit disappointing to see music that is available on Spotify for free but not available with an Apple Music subscription.

Posted on Jun 30, 2015 4:38 PM

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Q: Songs listed in Apple Music, but unplayable

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  • by Tim Baker,Helpful

    Tim Baker Tim Baker Jun 30, 2015 5:14 PM in response to trevor_
    Level 2 (302 points)
    Apple Music
    Jun 30, 2015 5:14 PM in response to trevor_

    I noticed the same thing too. Also noticing that syncing playlists between iOS and Mac isn't working correctly. Some songs won't show up, others will show up and then remove the past 3 or 4 songs I added on the other device. So frustrating.

  • by Eric Barbosa,Helpful

    Eric Barbosa Eric Barbosa Jun 30, 2015 7:21 PM in response to trevor_
    Level 1 (128 points)
    Jun 30, 2015 7:21 PM in response to trevor_

    Here are the steps I did to resolve this, i'm not sure if they are all necessary:

     

    Edit: I did the same thing on my other Mac without removing any files and it worked, so all you have to do is:

     

    Log out of iTunes (Account > Sign Out)

    Quit iTunes

    Open iTunes. Re-login to iTunes by going to the For You tab and logging in through Apple Music.

     



    Log out of iTunes (Account > Sign Out)

    Quit iTunes

    Go to Your iTunes folder (By default ~/Music/iTunes) and move the iTunes Library.itl file to another location to back it up.

    Open iTunes. Re-login to iTunes.

     

    If you are not using iTunes Match these steps may not be ideal as your playlists may not be as they were, though.

  • by ohneSchatten,

    ohneSchatten ohneSchatten Jun 30, 2015 7:47 PM in response to Eric Barbosa
    Level 1 (39 points)
    iPhone
    Jun 30, 2015 7:47 PM in response to Eric Barbosa

    Eric, your solution resolved my same problem. Thank you.

  • by Cheryllisa66,Helpful

    Cheryllisa66 Cheryllisa66 Jul 1, 2015 1:10 PM in response to ohneSchatten
    Level 1 (5 points)
    Jul 1, 2015 1:10 PM in response to ohneSchatten

    HI

     

    Hasn't worked for me, still have greyed out songs.

    seriously fed up that a service I pay for is not doing what it should, feel like I have spent half my day logging in and out but still no joy.....

  • by Théophane,

    Théophane Théophane Jul 4, 2015 3:41 AM in response to Cheryllisa66
    Level 1 (10 points)
    Photos for Mac
    Jul 4, 2015 3:41 AM in response to Cheryllisa66

    This trick is not working out for me neither.

     

    Still have plenty of greyed out songs in my iCloud Library.

  • by Théophane,

    Théophane Théophane Jul 4, 2015 7:28 AM in response to trevor_
    Level 1 (10 points)
    Photos for Mac
    Jul 4, 2015 7:28 AM in response to trevor_

    Got it.

     

    This seems to be an iTunes Match problem and happens randomly with tracks you previously had a hard copy of on your hard drive. Wiped all of my music (both local and iCloud) and in the process of adding albums to my iCloud library through the Apple Music search. Found out that many of my albums were ****** up to say the least. Wrong cover arts, wrong matching tracks (studio version matched on live records for example).

     

    This whole Apple Music thing has been a mess so far for me. The Music app on my iPad Air keeps on crashing randomly when using it.

     

    Anyways, I consider that unplayable song problem to be solved for me, but the tradeoff is I need to rebuilt my library, album by album, which is a PITA.

     

    Is that 3 months free trial intended to allow Apple incrementing 10 bug fixing releases to launch a stable version in October ?

  • by Théophane,

    Théophane Théophane Jul 7, 2015 2:28 AM in response to Théophane
    Level 1 (10 points)
    Photos for Mac
    Jul 7, 2015 2:28 AM in response to Théophane

    Talked to fast. Having the same issue after some time. Switching back to Spotify.

  • by Maser4055,

    Maser4055 Maser4055 Jul 12, 2015 12:33 AM in response to Théophane
    Level 1 (14 points)
    Apple TV
    Jul 12, 2015 12:33 AM in response to Théophane

    Have the same problem. The log out, quit and log in did not work for me.

  • by Maser4055,

    Maser4055 Maser4055 Jul 14, 2015 7:19 AM in response to trevor_
    Level 1 (14 points)
    Apple TV
    Jul 14, 2015 7:19 AM in response to trevor_

    I think I have worked out what is happening. This happened to me too. Apple Music suggested I may be interested in a band called Tortoise so I selected a playlist it suggested called “an introduction to Tortoise”. It had about ten songs on it but only one was not greyed out. I could play that one but none of the others. This to me seemed like a stupid playlist for Apple Music to be offering, that is, one it can’t play. I checked for what Tortoise items were available to Apple Music to stream; only two albums out of about a ten album catalog, and the track that would play was from one of those two albums. I decided to check the iTunes store for Tortoise albums; the full catalog (I think) was available as were all the tracks on the largely unplayable Apple Music playlist. Why is Apple Music displaying a playlist that it can only partially deliver? Why isn’t the full iTunes catalog available to Apple Music to share via playlists? It seems like a mess that needs a bit of fixing.

  • by cpatch,

    cpatch cpatch Jul 19, 2015 12:57 PM in response to Cheryllisa66
    Level 1 (0 points)
    Jul 19, 2015 12:57 PM in response to Cheryllisa66

    You're not paying anything for 3 months. Lighten up.

  • by DavidG74,

    DavidG74 DavidG74 Jul 26, 2015 10:00 PM in response to Eric Barbosa
    Level 1 (33 points)
    Peripherals
    Jul 26, 2015 10:00 PM in response to Eric Barbosa

    This does not help when it is a license problem. I have log out and in several times without the problem been fixed.

    I have found several albums that are listed but you only can just listen to a song or two from them because the rest are greyed out.

  • by DavidG74,

    DavidG74 DavidG74 Jul 26, 2015 10:05 PM in response to Maser4055
    Level 1 (33 points)
    Peripherals
    Jul 26, 2015 10:05 PM in response to Maser4055

    Maser4055 wrote:

     

    I checked for what Tortoise items were available to Apple Music to stream; only two albums out of about a ten album catalog, and the track that would play was from one of those two albums.

     

    Where did you find what songs were available for streaming on Apple Music? I have found the same as you where only one song of an album is not greyed out, the rest are unplayable on Apple music but all the songs are available to buy on iTunes Store.

  • by DavidG74,

    DavidG74 DavidG74 Jul 27, 2015 12:32 AM in response to trevor_
    Level 1 (33 points)
    Peripherals
    Jul 27, 2015 12:32 AM in response to trevor_

    Just talked with Apple support on the phone and they confirmed that a lot of songs are still not licensed for streaming on Apple Music but they are available to buy in the iTunes Store.

    I think it is irritating because the same songs are available for streaming on other services like Spotify.

    This "you will have access to our complete catalog of music" is just BS advertising.

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