HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code

Nicogs97

Level 1 (0 points)

Q: ITUNES GIFT CARD NOT VALID

I bought a 25 dollar iTunes Gift card at Albertsons yesterday and when I tried to redeem the card on iTunes it said the code was not valid.

Posted on Jul 27, 2015 1:36 AM

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Q: ITUNES GIFT CARD NOT VALID

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by King_Penguin,Helpful

King_Penguin Jul 27, 2015 2:01 AM in response to Nicogs97
Level 10 (132,945 points)

iTunes

Jul 27, 2015 2:01 AM in response to Nicogs97

If the card was issued for you and your account's country (they are only valid in their country of issue), and the page that you posted from doesn't help, then try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/
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by Nicogs97,

Nicogs97 Jul 27, 2015 2:29 AM in response to King_Penguin
Level 1 (0 points)

Jul 27, 2015 2:29 AM in response to King_Penguin

I Bought and tried to redeem the card from my country. I Already contacted Apple support but I am still waiting for a respond.
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by King_Penguin,Helpful

King_Penguin Jul 27, 2015 3:39 AM in response to Nicogs97
Level 10 (132,945 points)

iTunes

Jul 27, 2015 3:39 AM in response to Nicogs97

It can take them up to 48 hours to reply - if it's been longer than that (and you've checked the spam folder as well as the inbox on your email account) then try contacting them again
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by Nicogs97,

Nicogs97 Jul 28, 2015 12:03 AM in response to King_Penguin
Level 1 (0 points)

Jul 28, 2015 12:03 AM in response to King_Penguin

ok so Apple support finally replied. My problem was solved when they informed me that my card was an Apple gift card and not an ITunes card. I feel so stupid now lol so next time I have to double check that I get the right Card.
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