HT203987: Stop pop-up ads in Safari

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bobfromwinnipeg

Q: How do I get rid of pop up ads on my MacBook Pro?  There must be an easy way!!!!

I Am constantly getting ads when trying to do anything on Safari and Chrome.  What is the best way to get rid of them for good?  I always,go,into Safari preferences to clear the cookies and cache every day and there are always at least 29 new ones each day. 

MacBook Pro, Mac OS X (10.5)

Posted on Jul 29, 2015 7:08 AM

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Q: How do I get rid of pop up ads on my MacBook Pro?  There must be an easy way!!!!

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  • Helpful answers

  • by Niel,

    Niel Niel Jul 29, 2015 7:12 AM in response to bobfromwinnipeg
    Level 10 (312,018 points)
    Jul 29, 2015 7:12 AM in response to bobfromwinnipeg

    If the instructions in the article you asked this question from are too complicated for you or dont address your issue, run MalwareBytes for Mac. This tool doesn’t protect against future installations of adware; avoid downloading software from sources other than the Mac App Store or the developer websites.


    (130931)

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 29, 2015 7:13 AM in response to bobfromwinnipeg
    Level 9 (52,162 points)
    Mac OS X
    Jul 29, 2015 7:13 AM in response to bobfromwinnipeg

    Try this third p[arty software:

     

    http://www.adwaremedic.com/index.php

     

    there have been many satisfied users on these forums with this application.

     

    If no success, use this Apple support article as a secondary option:

     

    https://support.apple.com/en-us/HT203987

     

    Ciao.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jul 29, 2015 7:39 AM in response to bobfromwinnipeg
    Level 10 (207,931 points)
    Applications
    Jul 29, 2015 7:39 AM in response to bobfromwinnipeg

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

    You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.

    Back up all data before making any changes.

    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.

    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.

    Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic," "CNET Download," or "SourceForge." Never visit any of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

    Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

    Still in System Preferences, open the App Store or Software Update pane and check the box marked

              Install system data files and security updates (OS X 10.10 or later)

    or

              Download updates automatically (OS X 10.9 or earlier)

    if it's not already checked.