Q: safari randomly won't load web pages

Hello,

this affects ALL safari I use to browse the web: both on my iPhone and brand new mac book pro.

It doesn't affect other browsers like chrome:

when I open a link, from the link bar, or from clicking a link on google for example.... the horizontal blue line loading indicator just stops at 1/3, and the page won't load at all. It's completely random but happens quite frequently.

A simple "stop" and load again same page, systematically will load the page properly.

There is something wrong here.

Any clue why i have this, and how I can resolve this ?

Posted on Jul 25, 2015 10:03 AM

I have this question too

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Molin

Level 1 (0 points)

I called Apple support here in france and they asked me to delete many files, which lead to error messages at computer boot.... I had to reinstall OSX clean :/

The problem was from the ISP, as soon as I changed ISP (and modem) I never experienced the problem again. So it seems there are issues between Apple's wifi devices and some ISP and / or modems. All is working fine now.

Posted on Oct 2, 2015 10:20 AM

Q: safari randomly won't load web pages

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Page 1

by Linc Davis,

Linc Davis Jul 25, 2015 11:01 AM in response to Molin
Level 10 (207,963 points)

Applications

Jul 25, 2015 11:01 AM in response to Molin

Non-responsive DNS server or invalid DNS configuration can cause long delay before webpages load - Apple Support
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by Molin,

Molin Jul 25, 2015 2:16 PM in response to Linc Davis
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Jul 25, 2015 2:16 PM in response to Linc Davis

Hi, and thanks for your answer.
It doesn't seems to help: I entered google public DNS, and still got the issue.
Also, why I only got it with safari ? I should be getting it with all browsers.
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by Linc Davis,

Linc Davis Jul 25, 2015 2:29 PM in response to Molin
Level 10 (207,963 points)

Applications

Jul 25, 2015 2:29 PM in response to Molin

Do the same pages fail to load on both devices at the same time?
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by Molin,

Molin Jul 25, 2015 3:24 PM in response to Linc Davis
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Jul 25, 2015 3:24 PM in response to Linc Davis

Hmmm hard to tell, I was never really able to load same site at exact same moment on phone and laptop.
Why are you asking this ? What could this reveal ?
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by Linc Davis,

Linc Davis Jul 25, 2015 3:41 PM in response to Molin
Level 10 (207,963 points)

Applications

Jul 25, 2015 3:41 PM in response to Molin

It could reveal that something in the network is causing the problem. I know you're getting different results with different browsers. That doesn't rule it out.
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by cdhw,

cdhw Jul 25, 2015 3:47 PM in response to Molin
Level 4 (2,653 points)

Servers Enterprise

Jul 25, 2015 3:47 PM in response to Molin

What browser extensions do you have loaded? Try disabling all browser extensions and seeing if the problem goes away.

C.
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by Molin,

Molin Jul 25, 2015 3:53 PM in response to cdhw
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Jul 25, 2015 3:53 PM in response to cdhw

I had only evernote, lastspass and Xmarks, which I disabled.
Restarted Safari which had 5 tabs. The one with this very page got stuck and didn't load because of the problem.
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by Molin,

Molin Jul 25, 2015 3:58 PM in response to Linc Davis
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Jul 25, 2015 3:58 PM in response to Linc Davis

Yes, I don't rule out it could be the network.
But it's not the DNS server since I got that with all kind of dns servers. What else could it be ?
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by Linc Davis,

Linc Davis Jul 25, 2015 4:05 PM in response to Molin
Level 10 (207,963 points)

Applications

Jul 25, 2015 4:05 PM in response to Molin

Can you reproduce the problem now?
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by Molin,

Molin Jul 25, 2015 4:20 PM in response to Linc Davis
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Jul 25, 2015 4:20 PM in response to Linc Davis

Yes, random page seems stuck, and only load after extended wait.
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by Linc Davis,

Linc Davis Jul 25, 2015 4:44 PM in response to Molin
Level 10 (207,963 points)

Applications

Jul 25, 2015 4:44 PM in response to Molin

OK, then you can answer the question I asked earlier.
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by Molin,

Molin Jul 29, 2015 8:34 AM in response to Linc Davis
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Jul 29, 2015 8:34 AM in response to Linc Davis

I was not able to EXACTLY load sites at same moments on Phone and Laptop.... but from my test the sites are do not necessarily fail to load on both devices at the same time.

I've been using alternate browser since a couple of days, and I didn't had the delayed load at all, not even once.
Safari is definitely involved. It's a pity because it's performance are better on mac than the alternatives. But i'm forced to use alternative browsers until this issue is resolved.
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by Eric Root,

Eric Root Jul 30, 2015 7:23 AM in response to Molin
Level 9 (71,329 points)

iTunes

Jul 30, 2015 7:23 AM in response to Molin

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Safari/other browsers – Website not loading
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by Molin,

Molin Aug 12, 2015 3:44 AM in response to Eric Root
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Aug 12, 2015 3:44 AM in response to Eric Root
Hi thanks, this didn't help but I tried this:

Ok, so I desactivated all these settings from BOTH my cable box and wifi router when applicable:

Firewall
Ipsec PassThrough(VPN)
PPTP PassThrough(VPN)
Port Scan
Flood attack detection (Ip Flood)

I left "multicast" activated.
On my Mac I enabled the firewall.

This does seem to reduce the rate of pages that won't load.... Maybe safari is so fast that it sends and accept many requests which in turn was prompting the hardware firewalls to block some traffic, which would explain why it affected specifically Safari and not the other browsers. I also seem to notice that the whole web experience is faster and more responding.

But the problem is only resolved to 80%... I still experience page that won't load, and force me to reload/reclick them to have them load normally. This is strange because if my solution is a fix it should have fixed 100% of the problem. So i'm note sure :/
Anyway those who experience this try my solution and report.
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