Q: My iphone 5c doesn't accept voice mail any more!
How do i get my iphone 5c to accept voicemail messages again! Even when i call from my home phone to test it and leave a message, none show up
Posted on Jul 27, 2015 1:04 PM
by sterling r,Solvedanswer
Community Specialists
Hi there Mikech,
It sounds like you are unable to see or use the visual voicemail on your phone. I would recommend you use the troubleshooting from the following article:
Get help with visual voicemail on your iPhone
- Restart your iPhone.
- Check for a carrier settings update.
- Update your iPhone to the latest version of iOS.
- Make sure that your voicemail is set up. You can check this by dialing your phone number from your iPhone.
- Make sure that you have a good cellular network connection. You can check this by trying to make an outgoing call.
- Call your iPhone from another phone and try to leave yourself a voicemail.
- Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
- Reset your voicemail password.
- Contact your carrier and make sure that you have the voicemail feature on your plan.
If you insert a new SIM card, you might lose the visual voicemails that are saved on your iPhone.
Thank you for using Apple Support Communities.
Posted on Jul 29, 2015 11:15 AM