Q: My Iphone 6 broke and i got a replacement. I have an iCloud back up. Only it will not download on my new phone because it needs IO ... My Iphone 6 broke and i got a replacement. I have an iCloud back up. Only it will not download on my new phone because it needs IOS 8,4. In order to have IOS 8,4 I have to upgrade my phone, but for that I need to format it. How can I make it work? more
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Helpful answers
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Jul 29, 2015 2:29 PM in response to daphnefrombrusselby Multi777x ,You update your phone to iOS 8.4 in settings< software updates. Update to iOS 8.4. THEN format and use the iCloud backup
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Jul 29, 2015 2:37 PM in response to daphnefrombrusselby Phil0124,Setup the new iPhone as new, without the backup, then update the iPhone normally as you would from the Software Update option under Settings.
Once that is done, Restore the iPhone, either through iTunes or directly on the iPhone under Settings->General->Reset->Erase all content and settings.
Set it up again, and this time restore from the backup.
If restoring from an iTunes or iCloud backup requires a newer version of iOS - Apple Support