Q: my iphone 5c will not do anything but go to itunes screen. and restores dont work they fail. error 4013
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Mar 4, 2014 2:50 PMby sheila_m.,Hello Clifton,
Thank you for the details of the issue you are experiencing with your iPhone. I found an article that specifically addresses error 4013.
Follow these steps:
Resolution
Try these steps to resolve the issue:
- Install the latest version of iTunes.
- Restart your computer.
- Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
- Restore using another USB cable.
- Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.
Find the full article here:
iOS: Restore errors 4005, 4013, and 4014
http://support.apple.com/kb/TS5314
Thank you for using Apple Support Communities.
Best,
Sheila M.
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Aug 1, 2015 12:27 PMby imobl,What happened when you did as instructed in the paragraph after step 5?
If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.
