SilverMiner

Q: Can't video chat with buddy in Messages

My buddy shows me as available on his buddy's list. He tries to initiate a video chat, but I am not notified that he is calling. My buddy list shows that he is idle. However, we are able to use FaceTime. Why can we not use video chat and screen sharing in Messages?

 

OS X 10.10.4

iMac, Mac OS X (10.0.x)

Posted on Jul 30, 2015 3:39 PM

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Q: Can't video chat with buddy in Messages

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  • by johnparks,

    johnparks johnparks Jul 31, 2015 7:47 AM in response to SilverMiner
    Level 1 (5 points)
    Desktops
    Jul 31, 2015 7:47 AM in response to SilverMiner

    After 4 people with Apple Help and hours of trying everything, The Apple experts told me to use Skype.  Apple has really let us down.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jul 31, 2015 12:49 PM in response to SilverMiner
    Level 9 (73,336 points)
    Applications
    Jul 31, 2015 12:49 PM in response to SilverMiner

    HI,

     

    This is a known issue with no current fix at present.

     

    It is effecting people globally and from iChat 5.0.3 (at least) upwards through all versions of Yosemite's version 8  (it is not clear due to numbering changes if Messages in Yosemite has been updated).

     

    It is also effecting both AIM and Jabber (Google) connections.

     

    Screen Sharing is also effected, using those same account types (the same ones iChat used before Messages).

     

    Yosemite's version of Messages can Screen Share in iMessages and I have not seen posts to say this is not working (it works differently to the old "iChat way").

     

     

     

     

     

     

     

    3Sigcopy2.png

    8:49 p.m.      Friday; July 31, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by SilverMiner,

    SilverMiner SilverMiner Aug 1, 2015 6:47 PM in response to SilverMiner
    Level 1 (8 points)
    Photos for Mac
    Aug 1, 2015 6:47 PM in response to SilverMiner

    Thanks to John Parks and Ralph Johns. At least I know that it probably isn't my setup.

  • by IPLaw,

    IPLaw IPLaw Aug 2, 2015 8:14 AM in response to SilverMiner
    Level 1 (0 points)
    Aug 2, 2015 8:14 AM in response to SilverMiner

    We're having the same problem.  FaceTime works but the video chat just times out rather than connecting.  Its been like this for about 4 weeks.  Hopefully, the issue will be resolved soon.

  • by katefromelkhorn,

    katefromelkhorn katefromelkhorn Aug 15, 2015 10:48 AM in response to SilverMiner
    Level 1 (4 points)
    Aug 15, 2015 10:48 AM in response to SilverMiner

    I have the same problem.  With Yosemite I can not connect to Snow Leopard Ichat.  It started about 4 weeks ago.  No problem with my old desktop so I knew the network was fine.  Thanks

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 17, 2015 12:01 PM in response to katefromelkhorn
    Level 9 (73,336 points)
    Applications
    Aug 17, 2015 12:01 PM in response to katefromelkhorn

    Hi,

     

    See also this thread.

    Re: Problem connecting on video chat AIM account/Messages

     

    I have brought this to the attention of the Hosts and added the new info (the Wireshark one) to that thread in the Lounge.

    It is not something the end user can change and it will be up to Apple to sort out their SNATMAP server.

     

     

    3Sigcopy2.png

    8:01 p.m.      Monday; August 17, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad