HT204400: Get help with Wi-Fi networks on your Apple TV

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Slymongoose
Level 1 (0 points)

Q: I am having trouble setting up my new apple tv

While in the process of setting up my new apple tv, it having hard time setting up the date and time. I tried everything that the manual said and it still doesnt work.

 

Any other suggestions?

Posted on Apr 26, 2014 11:38 PM

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Slymongoose

Q: I am having trouble setting up my new apple tv

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  • by sterling r,

    sterling r sterling r Apr 29, 2014 2:36 PM in response to Slymongoose
    Community Specialists
    Apr 29, 2014 2:36 PM in response to Slymongoose

    Hello Slymongoose,

     

    It sounds like you are uanble to set the date and time automatically on your Apple TV. I would check to see if the proper port is open on your network router with this article:

     

    Apple TV: TCP and UDP ports and protocols used

    http://support.apple.com/kb/ht2463

    These network ports are used by Apple TV for communications on your network.

    • TCP port 123 is used to communicate with a network time server.

     

    There are other ports that I would verify are open in the article to help minimize any future connection issues.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling

  • by frittingles,

    frittingles frittingles Aug 3, 2015 6:27 AM in response to Slymongoose
    Level 1 (5 points)
    Aug 3, 2015 6:27 AM in response to Slymongoose

    G'day mate,

     

    I had this problem too, and it took me a while to sort it out.

     

    So it turns out, here in Australia, only one Internet Service Provider (ISP) includes or uses the date / time function in their modems. This means, unless your ISP is Telstra, you will most certainly have the activation error you are speaking about.

     

    To fix this problem, create a Personal Hotspot with your iPhone and connect your Apple TV to your iPhone. Activate the Apple TV, then you can go ahead and connect to your standard home WiFi.

     

    Hope this helps.

     

    Pete.