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Rainforth
Level 1 (0 points)

Q: My apple tv says that it's connected to my router, but it's not connected to the internet

I just got the apple tv and have been trying to connect it up.  When I select my wi-fi network it shows that it's connecting, but then it comes back and tells me it's connected to my router, but not connected to the internet (my PC).

Apple TV

Posted on Mar 17, 2014 10:28 AM

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Rainforth

Q: My apple tv says that it's connected to my router, but it's not connected to the internet

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  • by vazandrew,

    vazandrew vazandrew Mar 17, 2014 11:02 AM in response to Rainforth
    Level 6 (19,108 points)
    Apple TV
    Mar 17, 2014 11:02 AM in response to Rainforth

    Your router should connected to a modem and the ATV would be accessing your wifi network via router in order to connect to the internet.

     

    Can you please clarify the issue?

  • by frittingles,

    frittingles frittingles Aug 3, 2015 6:50 AM in response to Rainforth
    Level 1 (5 points)
    Aug 3, 2015 6:50 AM in response to Rainforth

    G'day mate,

     

    I had this problem too, and it took me a while to sort it out.

     

    So it turns out, here in Australia, only one Internet Service Provider (ISP) includes or uses the date / time function in their modems. This means, unless your ISP is Telstra, you will most certainly have the activation error you are speaking about.

     

    To fix this problem, create a Personal Hotspot with your iPhone and connect your Apple TV to your iPhone. Activate the Apple TV, then you can go ahead and connect to your standard home WiFi.

     

    Hope this helps.

     

    Pete.

  • by Lray101014,

    Lray101014 Lray101014 Aug 5, 2015 11:23 PM in response to Rainforth
    Level 1 (0 points)
    Aug 5, 2015 11:23 PM in response to Rainforth

    So it sounds like your wifi settings could be the problem.

    I'd start with the following:

     

    - Make sure firewall settings are not set too high.

    - Make sure the modem is not blocking the A-TV in its blocked MAC list. Normally In a parental control / managed device menu or similar.

    - Try adding your A-TV's MAC addy to the trusted computer / device lists.

    - Podsibly try a different security code? WPA2-PSK (AES) ETC...?

    - Be sure it not being MAC address filiered in any way, denied, needs added to the allowed list Etc.

     

    good luck!