jjf777

Q: mail keeps crashing after upgrade to 10.10.4

On two separate machines at least 3-4 times per day. Any idea?

MacBook Air, OS X Yosemite (10.10.3)

Posted on Aug 1, 2015 10:21 AM

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Q: mail keeps crashing after upgrade to 10.10.4

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  • by mario49,

    mario49 mario49 Aug 3, 2015 8:47 AM in response to jjf777
    Community Specialists
    Aug 3, 2015 8:47 AM in response to jjf777

    Hello jjf777,

     

    After reviewing your post, it sounds like Mail is crashing on two different machines. Are you using the same email accounts on both machines? I would recommend that you read this article, it may be able to help the issue.

     

    Mac OS X v10.5.6 or later: Mail unexpectedly quits - Apple Support

     

    Thanks for using Apple Support Communities.
    Have a nice day

  • by Eric Root,

    Eric Root Eric Root Aug 3, 2015 10:53 AM in response to jjf777
    Level 9 (73,931 points)
    iTunes
    Aug 3, 2015 10:53 AM in response to jjf777

    Do a backup.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

     

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

     

    Crashes/quits unexpectedly