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Aug 5, 2015 6:57 AM in response to otiskby judysings,Hi otisk,
If you are able to access the internet and the iTunes store, but not the App store on your iPhone 6 Plus, here are a few things you can try to resolve the issue:
Force Quit the App Store app
Force an app to close in iOS - Apple SupportRestart the iPhone
Restart your iPhone, iPad, or iPod touch - Apple SupportSign out and then sign back into the iTunes & App Store
Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple SupportiTunes, iBooks, and App Store
- Tap Settings > iTunes & App Store.
- Tap your Apple ID.
- Tap Sign Out.
- Go to Settings > iTunes & App Store.
- Enter your Apple ID and password, then tap Sign In.
Check the date and time settings on the iPhone
iOS: Troubleshooting issues with date and time - Apple Support- Ensure that the version of iOS on your device is up to date.
- If the option to enable date and time automatically is available, turn it on. Tap Settings > General > Date & Time.
- Ensure that your time zone is set up correctly. Tap Settings > General > Date & Time > Time Zone.
If the incorrect date, time, or time zone is being set up automatically on the device, please notify your cellular provider. In the meantime, tap General > Date & Time and turn off Set Automatically. Then set the appropriate time and time zone manually.
otisk, if these basic troubleshooting steps do not resolve your issue, please reply back with any additional information or error messages you encounter and we'll delve into this a little further for you.
Regards,
