HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software

crsullivan

Level 1 (0 points)

Q: My mac book pro does not recognize my ipod since updating itunes to 12

My macbook pro does not recognize my ipod since updating to the latest itunes

MacBook Pro

Posted on Aug 3, 2015 3:04 PM

I have this question too

Q: My mac book pro does not recognize my ipod since updating itunes to 12

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by Carolyn Samit,

Carolyn Samit Aug 3, 2015 3:09 PM in response to crsullivan
Level 10 (120,625 points)

Apple Watch

Aug 3, 2015 3:09 PM in response to crsullivan

Disconnect the iPod.

Restart your Mac and the iPod then try iTunes again.

If that doesn't help, if installed, you may need to temporarily disable anti virus software.
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by crsullivan,

crsullivan Aug 6, 2015 5:11 AM in response to Carolyn Samit
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Aug 6, 2015 5:11 AM in response to Carolyn Samit

This did nothing. let me know when apple fixes this problem. Very frustrating. worked find before update. I have a lot of new music I would like on my ipod
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