maverickfromsingapore

Q: After login the iTunes Connect, the site show empty page.

Specs: 

Model Name: MacBook Air

  Model Identifier: MacBookAir5,2

  Processor Name: Intel Core i5

  Processor Speed: 1.8 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Memory: 4 GB

  Boot ROM Version: MBA51.00EF.B02

  SMC Version (system): 2.5f9

 

System Version: OS X 10.10.2 (14C1510)

 

Problem:

After i login the iTunes Connect, the site show empty page.

I tried closed the Safari and open again, also reboot my macbook, still facing the same issue. Also tried using Firefox, same issue encounter.

Please advise.

MacBook Air (13-inch Mid 2012), OS X Yosemite (10.10.2)

Posted on Mar 12, 2015 10:25 PM

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Q: After login the iTunes Connect, the site show empty page.

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  • Helpful answers

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  • by rsilver44,

    rsilver44 rsilver44 Jul 19, 2015 10:54 PM in response to nathanMST
    Level 1 (0 points)
    Jul 19, 2015 10:54 PM in response to nathanMST

    Same problem and symptoms here too.

  • by DylanRubix,

    DylanRubix DylanRubix Jul 20, 2015 3:29 AM in response to rsilver44
    Level 1 (0 points)
    Jul 20, 2015 3:29 AM in response to rsilver44

    I got exactly the same problem here

  • by rhenden,

    rhenden rhenden Jul 29, 2015 7:31 PM in response to maverickfromsingapore
    Level 1 (0 points)
    Mac OS X
    Jul 29, 2015 7:31 PM in response to maverickfromsingapore

    Same problem - based in Austin, TX, using a MacBook Pro, latest OS and Safari, etc. with no updates pending. Completely clear cache and history. Valid iTunes developer account etc.

     

    Navigated to iTunes Connect - login elements showed, tried to login appeared to succeed but shown a blank page.

     

    Clicking refresh flashed up a grey line on the page for a second (the border under the navigation?), but then returned to a blank screen.

     

    Inspecting the page shows the source is there, but there are two errors blocking content from succeeding amid the CSS warnings. Possibly a server which iTunes Connect relies on is down?

     

    [Warning] Unexpected CSS token: : (itc_global.css, line 3415)

    [Warning] Unexpected CSS token: : (itc_global.css, line 3427)

    [Warning] Unexpected CSS token: : (itc_global.css, line 3484)

    [Warning] Unexpected CSS token: : (itc_global.css, line 5403)

    [Warning] Unexpected CSS token: : (itc_global.css, line 5417)

    [Warning] Unexpected CSS token: : (itc_global.css, line 5913)

    [Warning] Unexpected CSS token: : (itc_global.css, line 5929)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 7735)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 7737)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 7823)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 7825)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 7836)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 7838)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 7849)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 7851)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 7902)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 7904)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8175)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8177)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8186)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8188)

    [Warning] Unexpected CSS token: : (itc_global.css, line 8318)

    [Warning] Unexpected CSS token: : (itc_global.css, line 8330)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8363)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8365)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8386)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8388)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8532)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8534)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8599)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8601)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8616)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8618)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8628)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8630)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8641)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8643)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8650)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8652)

    [Warning] Unexpected CSS token: : (itc_global.css, line 8692)

    [Warning] Unexpected CSS token: : (itc_global.css, line 8704)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8727)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8729)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8791)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 8793)

    [Warning] Unexpected CSS token: : (itc_global.css, line 8816)

    [Warning] Unexpected CSS token: : (itc_global.css, line 8828)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 9119)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 9121)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 9152)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 9154)

    [Warning] Unexpected CSS token: : (itc_global.css, line 10606)

    [Warning] Invalid CSS property declaration at: * (itc_global.css, line 12329)

    [Error] Failed to load resource: the server responded with a status of 500 (Internal Server Error) (ref, line 0)

    [Error] TypeError: null is not an object (evaluating 'refDataRaw.data')

      getGlobalPath (ng, line 74)

      global code (requireJsMain, line 17)

  • by rhenden,

    rhenden rhenden Aug 3, 2015 4:24 PM in response to rhenden
    Level 1 (0 points)
    Mac OS X
    Aug 3, 2015 4:24 PM in response to rhenden

    Update to above -

     

    A user-friendly error message would have been useful but I re-tried late the next day and iTunes Connect was working, so seems to point to just a server being down.

  • by devC4G,

    devC4G devC4G Sep 11, 2016 3:00 PM in response to rhenden
    Level 1 (4 points)
    Sep 11, 2016 3:00 PM in response to rhenden

    I have got the same problem since yesterday. cannot change Mac, I am at the middle of filling in the console for submission to go public. must use Safari, a Mac, and 1 location ...

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