HT201252: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

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azk2726
Level 1 (0 points)

Q: My iphone 5c screen is black and I need to restore the phone. I cannot restore the phone since it is locked. I cannot unlock the phone because of the original issue of the screen being dark. I can still hear incoming texts and emails. Help!

My iphone 5c screen is black and I need to restore the phone. I cannot restore the phone since it is locked. I cannot unlock the phone because of the original issue of the screen being dark. I can still hear incoming texts and emails. Help!

iPhone 5c, iOS 8.4

Posted on Aug 3, 2015 9:52 PM

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azk2726

Q: My iphone 5c screen is black and I need to restore the phone. I cannot restore the phone since it is locked. I cannot unlock the p ... more

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  • Helpful answers

  • by LarryHN,

    LarryHN LarryHN Aug 3, 2015 10:05 PM in response to azk2726
    Level 10 (84,239 points)
    Photos for Mac
    Aug 3, 2015 10:05 PM in response to azk2726

    this does not appear to involve iPhoto for the Mac where you posted - I will request that your post be moved to the iPhone forum

     

    LN

  • by gail from maine,

    gail from maine gail from maine Aug 3, 2015 10:06 PM in response to azk2726
    Level 7 (25,764 points)
    iCloud
    Aug 3, 2015 10:06 PM in response to azk2726

    Have you tried resetting the device: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). If you see the Apple, then the reset is working and the Slide to Unlock screen will display shortly.

     

    If the reset doesn't work, then you will probably need to make a visit to the local Apple Store.

     

    Cheers,

     

    GB