Joe Schertz
Level 1 (0 points)

Q: WiFi dropping from Mac Air to Netgear router

Randomly my MacBook Air drops the WiFi.  However my other devices (Windows laptop, cell phones) see the router with no problems.

I recently upgraded my Time Warner Cable modem.  Problem began after this upgrade.

 

After resetting router wifi OK for maybe 24 hours.  Then next time the wifi drops.

Using NetGear N600 router.

 

Have reset router and modem many times.

MacBook Air (13-inch Mid 2013), OS X Mavericks (10.9.5)

Posted on Aug 3, 2015 9:47 AM

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Joe Schertz

Q: WiFi dropping from Mac Air to Netgear router

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  • by Allen A,

    Allen A Allen A Aug 5, 2015 7:21 AM in response to Joe Schertz
    Community Specialists
    Aug 5, 2015 7:21 AM in response to Joe Schertz

    Howdy Joe,

     


    It sounds as though you're having a hard time getting your MacBook Air to stay connected to your Wi-Fi network. Fortunately your Mac comes with a software tools called "Wireless Diagnostics" that can help identify the source of the issue so that it can be corrected. The article linked below details information on how to access and utilize Wireless Diagnostics on your Mac.

     

    About Wireless Diagnostics - Apple Support

     

     

    Sincerely

  • by Joe Schertz,

    Joe Schertz Joe Schertz Aug 5, 2015 9:02 AM in response to Allen A
    Level 1 (0 points)
    Aug 5, 2015 9:02 AM in response to Allen A

    Thanks Allen.

    I think it may have been the connection between the Time Warner supplied modem and my NetGear router.

    Changed cabling from the router to the modem.  The new modem has 4 cat 5 ports while my older modem only had a single port.

    Moved the cable from port 5 to port 1.  It seems to be working OK now.  At least for the past 2 days.

    It it fails again I'll take your suggestion on the wireless diagnostics.

    Thanks again

    Joe

  • by Allen A,

    Allen A Allen A Aug 5, 2015 11:00 AM in response to Joe Schertz
    Community Specialists
    Aug 5, 2015 11:00 AM in response to Joe Schertz

    Joe,

     

    Glad to hear that you've got it straightened out, and thanks for the update!

     

    All my best