bookiebear1985

Q: hi

i tried restoring my ipod 4th generation on itunes and when it gets to the end of it being restored it says that the ipod cannot be found does anyone know what could be wrong and when i turn my device on it says connect to itunes

iPod touch, iOS 6.1.6

Posted on Aug 5, 2015 7:26 PM

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Q: hi

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  • by AJ397,

    AJ397 AJ397 Aug 5, 2015 7:34 PM in response to bookiebear1985
    Level 5 (6,381 points)
    Accessibility
    Aug 5, 2015 7:34 PM in response to bookiebear1985

    It sounds like you are already in recovery mode. If your screen is different than below reply to the post again. Follow the below steps:

    Restore using recovery mode

    If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

    1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
    2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
    3. When you see the option to Restore or Update, choose Restore.

      iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

    4. Wait for the process to finish. Then you can set up and use your device.

    If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

  • by lllaass,

    lllaass lllaass Aug 6, 2015 12:52 AM in response to bookiebear1985
    Level 10 (190,439 points)
    Apple Watch
    Aug 6, 2015 12:52 AM in response to bookiebear1985

    - Reset the iOS device. Nothing will be lost      

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reboot the computer

    - Try another USB port

    - Try another cable

    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

    - Try on another computer to help determine if y have a computer or iPod problem

    - Make an appointment at the Genius Bar of an Apple store.

      Apple Retail Store - Genius Bar