Mumpara

Q: Windows 10, Outlook 2013 syncing with iCloud

Since I downloaded Windows10 on my PC, Outlook 2013 no longer syncs with iCloud. The Refresh button in Outlook has gone and when I tick the iPad Calendar box in Outlook an error message states that it can not acceess the information store.  I have redownloaded iCould for Windows but that does not help. Any ideas?

iPad 2, iOS 8.4

Posted on Aug 3, 2015 6:45 AM

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Q: Windows 10, Outlook 2013 syncing with iCloud

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  • by robtlaing,

    robtlaing robtlaing Aug 4, 2015 9:31 AM in response to Mumpara
    Level 1 (0 points)
    Aug 4, 2015 9:31 AM in response to Mumpara

    I have the same problem.  My surface Pro 3 with Windows 8 syncs perfectly with iCloud and my iPhone.  I upgraded to Windows 10 and now I have no contacts visible in Outlook.  Any ideas out there?

  • by turnpike17,Solvedanswer

    turnpike17 turnpike17 Aug 5, 2015 10:56 AM in response to Mumpara
    Level 1 (10 points)
    Aug 5, 2015 10:56 AM in response to Mumpara

    Open outlook and then follow the instructions below:

    1. File-> Account Settings-> Account Settings…-> Data Files tab
    2. Select the iCloud data file and press Remove.
    3. If you also connected to the iCloud account via IMAP, remove this account.
    4. Close Outlook.
    5. Open the iCloud Control Panel via the Start Menu and uncheck all the options: Mail, Contacts, Calendars, and Task with Outlook.
    6. Download and install the latest version of iCloud from the Apple website.
      • When you have the latest version downloaded click it and choose the Repair option.
    7. Reboot when being prompted to do so by the iCloud installer.
    8. Open the iCloud Control Panel via the Start Menu and select the option: Mail, Contacts, Calendars, and Task with Outlook.
      • If this is a new installation of iCloud, iCloud may prompt you to run a repair on the iCloud installation again and reboot. Outlook integration will be available then as long as your are not using Outlook 2016 Preview.
    9. Start Outlook and let iCloud resync your data.
  • by johnfromholmdel,

    johnfromholmdel johnfromholmdel Aug 5, 2015 12:29 PM in response to turnpike17
    Level 1 (0 points)
    Aug 5, 2015 12:29 PM in response to turnpike17

    My contacts and calendar on iCloud were NOT syncing with Outlook after upgrading to Windows 10.  Solved problem by removing the current icloud application from the Laptop and then downloading and installing the latest icloud application from Apple.

  • by Sherwood4284,

    Sherwood4284 Sherwood4284 Aug 5, 2015 12:31 PM in response to turnpike17
    Level 1 (0 points)
    Aug 5, 2015 12:31 PM in response to turnpike17

    PERFECT!!! THANK YOU!!

  • by marked13,

    marked13 marked13 Aug 5, 2015 6:49 PM in response to turnpike17
    Level 1 (0 points)
    Aug 5, 2015 6:49 PM in response to turnpike17

    Fantastic!! Works for me too. Thank You!

  • by Mumpara,

    Mumpara Mumpara Aug 6, 2015 2:54 AM in response to Mumpara
    Level 1 (5 points)
    Aug 6, 2015 2:54 AM in response to Mumpara

    That works great! Many thanks for your help. And also for others who replied. I did try the simpler method of reinstalling I cloud for windows but that didn't work for me

  • by SeeWev,Helpful

    SeeWev SeeWev Aug 6, 2015 7:57 AM in response to Mumpara
    Level 1 (5 points)
    Aug 6, 2015 7:57 AM in response to Mumpara

    This also works by just signing completely out of icloud on the control panel and then re-signing in rather than uninstalling/re-installing.

     

    A bit like turn it off / turn it on again .. it re-syncs with all your icloud data

     

    Worked for me anyways!

     

    Enjoy!

  • by Stampfi,

    Stampfi Stampfi Aug 7, 2015 5:07 AM in response to turnpike17
    Level 1 (0 points)
    Aug 7, 2015 5:07 AM in response to turnpike17

    Hi,

    I did as mentioned, but got an other error. After reinstallation of iCloud the Outlook migration of my calender and contacts started. But on step 4 / 7 iCloud started an endless loop, multiplyed some, not all, of my contacts on Icloud and ends up with an error massage: Unknown error.

     

    I reinstalled all of the Apple Progs like Bonjure and iTunes as well. Still same error on step 4/7

     

    Any Ideas on that?

     

    BR

  • by bbold2,

    bbold2 bbold2 Aug 13, 2015 8:26 AM in response to SeeWev
    Level 1 (0 points)
    Aug 13, 2015 8:26 AM in response to SeeWev

    Thanks.  I tried reinstalling icloud but it was still a no go.  I still was unable to sync to my outlook calendar.  I tried your suggestion and logged off my icloud account and then immediately logged back on.   What do you know?  Now everything is syncing correctly

  • by 154jag,

    154jag 154jag Aug 16, 2015 8:58 PM in response to Mumpara
    Level 1 (0 points)
    Aug 16, 2015 8:58 PM in response to Mumpara

    Thank you. Solved my problem on two PC just updated to Windows 10

  • by MSL927,

    MSL927 MSL927 Aug 17, 2015 9:38 AM in response to Mumpara
    Level 1 (0 points)
    Aug 17, 2015 9:38 AM in response to Mumpara

    I did all this and I still have an empty calendar and a set of contacts that won't open.  I get a message that says, "The set of folders cannot be opened.  The information store could not be opened."

  • by 154jag,

    154jag 154jag Aug 17, 2015 8:27 PM in response to MSL927
    Level 1 (0 points)
    Aug 17, 2015 8:27 PM in response to MSL927

    This solved the problem for me again on two computers. It came from the website answers.microsoft.com

    Reset the navigation pane.

    • Ensure Outlook is closed,
    • Hold Windows key + R.
    • Copy and paste, or type the following command in the Open box, and then press Enter:

    Outlook.exe /resetnavpane

    Note: There is a space between Outlook.exe and /resetnavpane.

  • by pjrathi61,

    pjrathi61 pjrathi61 Aug 18, 2015 7:50 AM in response to turnpike17
    Level 1 (5 points)
    iCloud
    Aug 18, 2015 7:50 AM in response to turnpike17

    Somebody please help me !!!

     

    Since I have downloaded Windows 10 I am unable to sync my iCloud with Outlook. I followed the steps suggested by you that is unistalled iCloud from my outlook and reloaded iCloud and re-synced iCloud with Outlook. Now email account has synced with Outlook but calender and contacts have not synced. How do I proceed and get calender and contacts to sync with Outlook.

  • by johnfromholmdel,

    johnfromholmdel johnfromholmdel Aug 18, 2015 1:54 PM in response to pjrathi61
    Level 1 (0 points)
    Aug 18, 2015 1:54 PM in response to pjrathi61

    Open the iCloud Control Panel via the Start Menu and select the option: 

     

    Contacts, Calendars, and Task with Outlook. (Note, the word "Mail" does not

     

    appear in the option box.) If checked, uncheck it and hit Apply. Wait until

     

    the Apply actions finish.  Then check the box and hit Apply.  This worked for

     

    me in the past, although for a while I was doing this daily. 

     

    Note that if your iCloud Control Panel has a menu option that reads "Mail,

     

    Contacts, Calendars, and Tasks with Outlook" then the email is tied up with

     

    the contacts, calendars and tasks and I have no idea what to do.

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