yoopta

Q: I can receive iPhone calls through Yosemite, but cannot dial out.

Hi,

 

I see this question has been asked before but there never seems to be a solution so thought I would ask again myself.

 

My iPhone and MBP (with Yosemite) are connected on the same wifi net, and use the same FaceTime/apple accounts. I am able to receive phone calls through my mac, but when I try and dial out (I have tried FaceTime, contacts, messages) i get an error message which says:

 

iPhone Calls Not Available

Your IPhone must used the same iCloud and FaceTime account.

 

 

Can anybody help please? Its soon frustrating!

 

Thanks,

 

Yoopta

iPhone 6, OS X Yosemite (10.10.4), MBP 13 inch retina

Posted on Aug 4, 2015 10:45 AM

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Q: I can receive iPhone calls through Yosemite, but cannot dial out.

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  • Helpful answers

  • by Allen A,Helpful

    Allen A Allen A Aug 6, 2015 8:53 AM in response to yoopta
    Community Specialists
    Aug 6, 2015 8:53 AM in response to yoopta

    Hey yoopta,

     

     

    It sounds as though you're having issues making phone calls from your Mac via Continuity. If you're receiving calls just fine, there may be an issue with your configuration or communication between the devices.

     

    First I would recommend signing out of iCloud on your Mac and your iPhone.

    On your iOS device: Go to Settings > iCloud, then at the bottom of the screen, tap Sign Out (Delete Account in iOS 7 and earlier).

    On your Mac: Choose Apple menu > System Preferences, click iCloud, then click Sign Out.

    iCloud: Change iCloud feature settings

     

    After signing out on both devices, restart both your Mac and your iPhone.

    Restart your iPhone, iPad, or iPod touch - Apple Support

     

    After restarting, sign back into your iCloud account on both devices, then verify your configuration for Continuity.

    Check the following settings on your iPhone, iPad, or iPod touch:

    • Go to Settings > Wi-Fi and turn on Wi-Fi if necessary.
    • Make sure your iOS devices are connected to the same Wi-Fi network by going to Settings > Wi-Fi and comparing the name of the network each is on.
    • Go to Settings > Bluetooth and turn on Bluetooth if necessary.
    • Go to Settings > General > Handoff & Suggested Apps and make sure Handoff is on.
    • Go to Settings > Phone. If you see Wi-Fi Calling, turn it off.

    Check the following settings on your Mac:

    • Go to the Wi-Fi icon at the top of your screen and turn on Wi-Fi if necessary.
    • Make sure your Mac and iOS devices are connected to the same Wi-Fi network. Go to Settings > Wi-Fi on your iOS device and compare the name of the network with the Wi-Fi network on your Mac.
    • Go to the Bluetooth icon at the top of your screen and turn on Bluetooth if necessary.
    • In System Preferences > General, select “Allow Handoff between this Mac and your iCloud devices.” If you don't see this setting, your Mac may not support Handoff.
    • Open the FaceTime app, go to FaceTime > Preferences and turn on “iPhone Cellular Calls.”
    • Go to System Preferences, and sign out and then sign in again to your iCloud account.

    Get help using Continuity with iOS 8 and OS X Yosemite - Apple Support

     

     

    Cheers

  • by yoopta,

    yoopta yoopta Aug 6, 2015 2:39 PM in response to Allen A
    Level 1 (0 points)
    Aug 6, 2015 2:39 PM in response to Allen A

    Thanks very much, it seems to have worked. Weirdly at first I did everything you had written but to no avail, and then after playing around a little more, the problem seems to have been solved. I just hope now the problem remains fixed.

     

    Thanks very much for your help.

     

    Yoopta

  • by yoopta,

    yoopta yoopta Aug 6, 2015 2:40 PM in response to Eric Root
    Level 1 (0 points)
    Aug 6, 2015 2:40 PM in response to Eric Root

    Thanks for your reply, i have managed to fix it now, luckily I didn't need to have a go with the advanced stuff that the linked article suggests, I'm sure I could of done more harm than good! lol

     

    Thanks again,

     

    Yoopta

  • by Allen A,

    Allen A Allen A Aug 6, 2015 2:53 PM in response to yoopta
    Community Specialists
    Aug 6, 2015 2:53 PM in response to yoopta

    Yoopta,

     

    Glad to hear that you've got it working, and thanks for the update!

     

    All my best