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All replies
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Helpful answers
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Aug 8, 2015 7:37 AM in response to Spiros1985by Winston Churchill,If the network is supplied by the owner of the building, it's probably using protocols that block the Apple TV connecting properly.
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Aug 8, 2015 7:40 AM in response to Winston Churchillby Spiros1985,Having a look on my iPad and iPhone, there seems to be another 5 Apple TV's connected onto the same network.
So if others in the apartment block have connected theirs, how come mine is failing?
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Aug 15, 2015 6:30 AM in response to Spiros1985by Rudegar,some routers keep their wired ethernet, 2.4Ghz wifi and 5Ghz wifi on separate networks and unless the user bridge them in the router config they live their own lives
if the one appletv is located in a place where it connects to another unbridged network then the rest it would be trying to validate an appleID without having internet or connection to the computers and the likes
try changing them to see if the issue follow the device, try the device on the network or a friend and or relative, key to troubleshooting is eliminating factors until you hare in the most basic to the core setup and if it still fail then a hardware defect would be the likely cause
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Aug 15, 2015 11:58 AM in response to Spiros1985by iW00,Spiros1985 wrote:
Having a look on my iPad and iPhone, there seems to be another 5 Apple TV's connected onto the same network.
So if others in the apartment block have connected theirs, how come mine is failing?
Could be many reason why your Apple TV has connection issues on that network. Starting with MAC address filtering, ports blocking, etc etc.
Try with different network and you will find out if this is the issue with your network. If your iPhone and your Mobile carrier allows to use Personal Hotspot, you can try to turn ON that feature on your iPhone and then try to connect your Apple TV to it and try to sign in to iTunes Store with your Apple ID.
Share your Internet connection with Personal Hotspot - Apple Support