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Helpful answers
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Aug 8, 2015 8:21 AM in response to Lady_Vhairaby hhgttg27,★HelpfulThe iTunes download page should show you the most recent version of iTunes (12.2.1) with the appropriate installer for your edition of Windows. If that page is showing an earlier version, try clearing your browser cache. Otherwise the direct links to the 12.2.1 installers are as follows:
- iTunes 12.2.1.16 for Windows 7 or later (32-bit): iTunesSetup.exe
- iTunes 12.2.1,16 for Windows 7 or later, 64-bit: iTunes6464Setup.exe
- iTunes 12.2.1.16 for Windows 7 or later (64-bit - for older video cards): itunes64setup.exe
The third of these - which is actually the 32-bit application with a 64-bit installer - should be used if you get a warning about video card incompatibility when you install the standard 64-bit version, but also may resolve issues with playback, QuickTime compatibility, and problems with some third-party applications (including Outlook).
Note that "moving all your music files" is, in most cases, a guaranteed way to disrupt iTunes operations. If you find that some or all of your iTunes library is missing after applying an upgrade, see turingtest2's user tip on Empty/corrupt iTunes library after upgrade/crash for steps that will allow you to restore it.
If installation issues persist, see Troubleshooting issues with iTunes for Windows updates.
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Aug 8, 2015 8:34 AM in response to hhgttg27by Lady_Vhaira,Hoenstly, I just deleted itunes gain, all it's components and my itunes library. I'll just start upgrade via itunes itself and then add everything back into the itunes library. With the Windows 10 upgrade, all older files were placed in a different folder anyways so they had to be moved back into the music folder in order to access them.
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Aug 8, 2015 8:38 AM in response to Lady_Vhairaby hhgttg27,"With the Windows 10 upgrade, all older files were placed in a different folder anyways"
Strange ... I've upgraded 3 systems to Win10 and haven't seen that happening anywhere - all changes were restricted to the Windows folders on the system drive, neither applications nor data were affected. Where did the upgrade move your media folders from and to?
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Aug 9, 2015 11:00 AM in response to hhgttg27by Lady_Vhaira,Well when I googled where to find my files, it said in a file called windows.old but when I went into the folder, there was nothing there. So I loaded my files back on from my backup and they still didn't go into any folders that made sense so I had to move them.
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Aug 9, 2015 12:23 PM in response to Lady_Vhairaby hhgttg27,The windows.old folder is used to store files that can be used to roll back from Windows 10 to the previously installed edition. This has nothing to do with iTunes. The location and content of your iTunes library will not have been affected by the upgrade - by default, this will be in C:\Users\username\Music\iTunes.
I suspect that you've experienced an issue reported by some other users, where your iTunes database has been affected by the Windows upgrade process. The previously referenced user tip on Empty/corrupt iTunes library after upgrade/crash should allow you to resolve this.
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Aug 9, 2015 12:41 PM in response to hhgttg27by Lady_Vhaira,In my experience, if the main files are moved (regardless of the location of the iTunes library folder still being in the same place) then iTunes cannot access them. I know this because I used to use Ext HDs for my music and accidentally plug them into the wrong USB
port.
i still don't have the newest ituses program but the problem with the files is resolved. I deleted the iTunes library folder and loaded all my music back into the program.
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Aug 9, 2015 1:01 PM in response to Lady_Vhairaby hhgttg27,Yes, iTunes is very sensitive to any changes in media file locations and paths. In some cases, Windows may assign a different drive letter to an external HDD if connected to a different USB port and - unless you have your library in a portable / well-formed layout with the library database and associated files on the same drive as the media folders - iTunes will not be able locate content. In most cases you should aim to have your library - whether on your primary system drive or elsewhere - in this layout, looking like this:
See turingtest2's user tip on Make a split library portable for more information. Having your library in this layout makes it easier to move between drives, create and maintain a backup, and transfer to a new computer.
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Aug 21, 2015 6:42 AM in response to hhgttg27by Dillymint,hhgttg27, I don't quite know what to say here except THANK YOU!!!!!
For 9 months I've been tearing my hair out with this, and tried every possible fix I could find. Even almost 3 hours on the phone with Apple support failed to fix it. Your third link did it. I cannot tell you how ridiculously delighted I am! Thank you, thank you, thank you!!!
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Sep 7, 2015 3:01 AM in response to hhgttg27by garya73,Thank you!
I was using the Itunes 6464 package and kept getting the Itunes installation error. I had done a reset of Windows 10 and was re-installing all the programs it had deleted. Then I came across another thread that pointed me to your solution and the third option worked perfectly. Now I am able to use iTunes again. Thanks for the great solution.
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Apr 22, 2016 7:53 PM in response to hhgttg27by lindad66,Had the same problem after downloading Win 10 and had to run a system recovery.
Tried the third choice and it worked like a charm. Thank you!!!
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Jul 26, 2016 11:43 AM in response to hhgttg27by IceEngine21,THANK YOU THANK YOU THANK YOU
My PC is 3.5y old but still very good with Win10 64bit. I had itunes on it and never updated really.
1 week ago I had a virus and had to wipe my HDD/SDD/registry etc. and killed all my data.
After that I was re-installing all programs which went fine except itunes.
I had the same error as this person here:
I didn't even know there are two different 64bit versions of itunes ***!!
But your links truly helped and solved the problem right away
Thank you!!!
