lovinur68

Q: Hi, I have malware on my mac and would like to know how to remove it?

Hi,

 

I have a detection of malware on my Mac and would like to know how to remove it.

MacBook (13-inch Aluminum Late 2008)

Posted on Aug 8, 2015 1:16 PM

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Q: Hi, I have malware on my mac and would like to know how to remove it?

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  • Helpful answers

  • by lllaass,Apple recommended

    lllaass lllaass Aug 8, 2015 1:41 PM in response to lovinur68
    Level 10 (188,027 points)
    Desktops
    Aug 8, 2015 1:41 PM in response to lovinur68

    Without more information as to your symptoms:

    First try

    Remove unwanted adware that displays pop-up ads and graphics on your Mac

    Next:                                               

    Malwarebytes for Mac (was Adwaremedic)

  • by Linc Davis,

    Linc Davis Linc Davis Aug 8, 2015 4:16 PM in response to lovinur68
    Level 10 (207,926 points)
    Applications
    Aug 8, 2015 4:16 PM in response to lovinur68

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

    Your problem is most likely not caused by malware. It's a Web scam that only affects your browser, and only temporarily. There are several ways to recover.

    1. If you're running Safari 8.0.7 or later and you see a dialog with the message “Don’t show more alerts from this webpage,” check the box and click OK.

    2. If no other tabs or windows are open, or if you don't mind losing those tabs or windows, force quit Safari. Relaunch it by holding down the shift key and clicking its icon in the Dock.

    The following steps may enable you to keep the state of other open tabs and windows.

    3. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.

    4. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

    5. From the Safari menu bar, select

              Safari ▹ Preferences... ▹ Security

    and uncheck the box marked Enable JavaScript. If the Preferences menu item is grayed out, go to Step 2.

    After closing the malicious page, select from the menu bar

              Safari Preferences... Privacy Remove All Website Data

    to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

  • by Green Meanie,

    Green Meanie Green Meanie Aug 8, 2015 4:33 PM in response to Linc Davis
    Level 1 (25 points)
    Aug 8, 2015 4:33 PM in response to Linc Davis

    You can download BitDefender from the app store for free.

    Try That.

  • by petermac87,

    petermac87 petermac87 Aug 8, 2015 4:35 PM in response to Green Meanie
    Level 5 (7,402 points)
    Aug 8, 2015 4:35 PM in response to Green Meanie

    Avoid BitDefender at all costs. Follow Linc's advice re antivirus and anti malware.

     

    Pete

  • by Green Meanie,

    Green Meanie Green Meanie Aug 8, 2015 4:54 PM in response to petermac87
    Level 1 (25 points)
    Aug 8, 2015 4:54 PM in response to petermac87

    OH Please do tell why it should be avoided?

    And also how did the OP detect he had Malware anyways if he wasn't running a program?

  • by petermac87,

    petermac87 petermac87 Aug 8, 2015 5:21 PM in response to Green Meanie
    Level 5 (7,402 points)
    Aug 8, 2015 5:21 PM in response to Green Meanie

    Please give helpful advice or none.

     

    Mac Malware Guide: http://www.thesafemac.com/mmg/


    Cheers

     

    Pete