Q: I moved to a new computer with 8.1(now upgraded to Windows 10) form Vista. I am trying to uninstall iTunes so as to install the correct version, but keep getting a message "the specified account already exists". How can I get the 64 bit version?

I moved to a new computer with 8.1(now upgraded to Windows 10) from Vista. I am trying to uninstall iTunes so as to install the correct version, but keep getting a message "the specified account already exists". How can I get the 64 bit version on my new computer?

Dell XPS 8700, Other OS

Posted on Aug 7, 2015 9:44 AM

I have this question too

Q: I moved to a new computer with 8.1(now upgraded to Windows 10) form Vista. I am trying to uninstall iTunes so as to install the co ... more

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by judysings,

judysings Aug 9, 2015 8:53 AM in response to PKRIDEL
Community Specialists

Aug 9, 2015 8:53 AM in response to PKRIDEL

Hi PKRIDEL,
If you are unable to install the iTunes for Windows 64 bit version, take a look at the troubleshooting steps below:
If you can't install or update iTunes for Windows - Apple Support
https://support.apple.com/en-us/HT201668
Take care,
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Q: I moved to a new computer with 8.1(now upgraded to Windows 10) form Vista. I am trying to uninstall iTunes so as to install the correct version, but keep getting a message "the specified account already exists". How can I get the 64 bit version?

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by judysings,

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