glasstable12

Q: Problem accessing photos

Hi there,

 

I was wondering if anyone has come across my problem and knows how to fix it as so far my research as not led me anywhere.

I currently have 5000+ pictures on my IPhone 5s and want to put these on my PC to clear some space on my IPhone. However, when my phone is connected to my PC I can only access about 1000+ pictures and no trace of the other 4000 odd ones.

 

Has anyone have any idea how and where I can find the others so I can copy them to my PC?

I wasted a day so far trying to solve this and have yet to find the answer.

So far I have updated my IPhone to the latest IOs (didn't make a difference still only the same pictures show up on the PC), backed up my phone trying, and failing, to access the pictures like that, trying to quickly download them all from my Icloud (most frustrating and tedious process ever.. after spending 2 hours and only getting about 500 pictures downloaded I gave up..). So please if anyone out there has any other suggestions or know what to do that would be greatly appreciated!

 

Many thanks.

iPhone 5s, iOS 8.4

Posted on Aug 9, 2015 9:31 AM

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Q: Problem accessing photos

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  • by AJ397,

    AJ397 AJ397 Aug 9, 2015 9:39 AM in response to glasstable12
    Level 5 (6,244 points)
    Accessibility
    Aug 9, 2015 9:39 AM in response to glasstable12

    Take a look at these two links not sure they will help, but worth a shot. :Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support  and If you can't import photos from your iPhone, iPad, or iPod touch to your computer - Apple Support  since you said you tried to dowmload them all via icloud did you check your photo stream. Have you ever imported these photos before?-AJ

  • by elcpu,

    elcpu elcpu Aug 9, 2015 9:37 AM in response to glasstable12
    Level 6 (16,176 points)
    Photos for Mac
    Aug 9, 2015 9:37 AM in response to glasstable12

    Where did the pictures come from? Did you take them on the phone or where they synced through iTunes? Also where do the pictures show up on your phone? Look under Albums, are they in Camera Roll or on an Album?

    Pictures in Camera Roll should show up on your PC if you open the Windows File Manager. The phone should show up just like a camera. Is that what your have tried already? Pictures in an album that was synced through iTunes can only be deleted through iTunes.

    If you provide more details I will try to help you... 

  • by elcpu,

    elcpu elcpu Aug 9, 2015 9:38 AM in response to AJ397
    Level 6 (16,176 points)
    Photos for Mac
    Aug 9, 2015 9:38 AM in response to AJ397

    AJ, how did you change your user id?

  • by AJ397,

    AJ397 AJ397 Aug 9, 2015 9:43 AM in response to elcpu
    Level 5 (6,244 points)
    Accessibility
    Aug 9, 2015 9:43 AM in response to elcpu

    I emailed the hosts and explained I made this ID when I was younger and thought I was only going to ask one question, I never thought I would be answering them.  I felt my old username was no longer appropriate.

  • by elcpu,

    elcpu elcpu Aug 9, 2015 9:44 AM in response to AJ397
    Level 6 (16,176 points)
    Photos for Mac
    Aug 9, 2015 9:44 AM in response to AJ397

    Thanks, I think if the OP were to provide additional details regarding where these pictures came from and what he has tried so far, we may be able to help him.

  • by AJ397,

    AJ397 AJ397 Aug 9, 2015 9:45 AM in response to elcpu
    Level 5 (6,244 points)
    Accessibility
    Aug 9, 2015 9:45 AM in response to elcpu

    Yeah, you added some things I hadn't thought of and one part you added as I was editing my post.

  • by glasstable12,

    glasstable12 glasstable12 Aug 9, 2015 9:49 AM in response to elcpu
    Level 1 (0 points)
    Aug 9, 2015 9:49 AM in response to elcpu

    Hi there,

     

    Thank you for wanting to help me. The pictures are taking by my phone and since updating it a while ago i dont have a folder called camera roll but "all pictures" and all my pictures are in there (i dont tend to save them in different folders). On the pc a small part of the pictures show up but most pictures dont (they are in the same folder). I dont think i synced with iTunes i am not a massive iTunes fan but maybe somehow they got saved there somehow. I will have an investigation later today - will also look into the links, thanks AJ

  • by elcpu,

    elcpu elcpu Aug 9, 2015 9:57 AM in response to glasstable12
    Level 6 (16,176 points)
    Photos for Mac
    Aug 9, 2015 9:57 AM in response to glasstable12

    Hi, glad to help. You mentioned that you are on iOS 8.4. Open up your Photos App on your phone. At the bottom there are two choices, Photos and Albums. Click on Albums and you should see Camera Roll and Recently Deleted and perhaps others. Let me know what you see, please. On your pc when you connect your phone I assume you see it on Windows File Manager just like a camera. Go to that folder and open up ALL the subfolders, there are very likely to be many more than just one folder called DCIM. That is where your pictures will be. You would have to copy from all the DCIM folders to your PC. Please post back and let me know....

  • by glasstable12,

    glasstable12 glasstable12 Aug 9, 2015 10:27 AM in response to elcpu
    Level 1 (0 points)
    Aug 9, 2015 10:27 AM in response to elcpu

    Under albums i have

    all photoes 3,819

    favourites 8

    videos 180

    recentlt deleted 1,848

     

    (i have been on a deleting spree this wk to hope to solve the problem but no luck.

     

    when i logged on to my pc before (which i will try again later on once the little people arent around to "help") i saw everything you mentioned, had a few folders in the DCIM i folder but it only showed a max of 1000 pic which all happen to be taken after june so my pictures from dec-end of may are still on my phone but dont actually show up. One of the folders had a "windows explorer device" pictogram on it so i am assuming the pictures may be there but it was not accessible.  I never come across this before and had any problems similar and have been using Iphones for years.

  • by elcpu,

    elcpu elcpu Aug 9, 2015 10:37 AM in response to glasstable12
    Level 6 (16,176 points)
    Photos for Mac
    Aug 9, 2015 10:37 AM in response to glasstable12

    First go to the Recently Deleted Album, Select All, and Delete them (I am assuming you do not want the recently deleted pictures). The pictures in Recently Deleted take up a lot of space.

     

    iPhones create multiple DCIM folders based on when the pictures were taken. You would have to look at them all since you have so many pictures and some date back quite a while. After you have done this, I have more ideas but will wait until you report again. Really need to look at all the subfolders on your PC that appear under the iPhone and then copy those to your PC.

  • by glasstable12,

    glasstable12 glasstable12 Aug 9, 2015 11:38 AM in response to elcpu
    Level 1 (0 points)
    Aug 9, 2015 11:38 AM in response to elcpu

    AJ - some pictures i have uploaded before on a family member's pc when i visited them back in early june but not all. I looked at the links and have tried both but without any luck. all the pictures are on my icloud but when i tried to upload them off it took seriously hours and it only downloaded about 700 pics It was a very frustrated and slow process so i am hoping for something that would be less time consuming.

     

    elcpu - when i connect my iphone my pc recognises it straightaway and opens a file called "t's Iphone" and shows me an internal storage pictogram, when i click on that i come to a folder DCIM, when i open that i have 12 sub folders (they all seem to be created at the same date and time), in the second folder (805AHGFE) are the most pictures & films and also the "local disk" pictogram that does not open at all. Besides this most folders only contain 1 video or a couple pictures (some seem to duplicates) when trying to delete a duplicate it says "IMG_5146 Could not be deleted. You do not have permission to delete this item", i can copy it though. Not sure if its related to my first problem but thought i would mention

  • by AJ397,

    AJ397 AJ397 Aug 9, 2015 11:44 AM in response to glasstable12
    Level 5 (6,244 points)
    Accessibility
    Aug 9, 2015 11:44 AM in response to glasstable12

    As long as it not the same computer it wouldn't matter. The only thing I can think of is maybe because of icloud they are already on the computer and hiding from you.   Could you maybe go to a library and try to import the photos to a flash drive there and then save that folder to your computer? 

  • by elcpu,

    elcpu elcpu Aug 9, 2015 11:45 AM in response to glasstable12
    Level 6 (16,176 points)
    Photos for Mac
    Aug 9, 2015 11:45 AM in response to glasstable12

    Hmmm.... not sure where we are now. Are you still trying to copy some pictures that are on your phone but somehow are not able to copy to your PC? From your post above, all the pictures and movies that show up under the t's iPhone folder should be able to be copied to your PC by the usual method, select or select all and copy to a folder of your choice. At this point are there more pictures in your phone that you see on your PC? I have not come across this before in doing what you are trying to do which I do regularly. Are you certain that none of the pictures in your phone were at one time synced from your PC to your iPhone? It would take a different method to access those.

  • by glasstable12,

    glasstable12 glasstable12 Aug 9, 2015 11:57 AM in response to AJ397
    Level 1 (0 points)
    Aug 9, 2015 11:57 AM in response to AJ397

    AJ - yeah i guess i may have to! I tried it work too but only the ones i can see at home too are accessible.

     

    ELcpu - no i saved all the ones i can access.. (Havent yet found the ones i havent saved yet) All i am trying to do is find a way to access the ones i cant see. I am wondering now if when i put the pictures on my parents PC early june it somehow locked the other ones in from before june (as i can only access the ones from after i been to them).  I am certain i have not saved the ones before june yet but if you know how to access them if i did (as maybe they got "locked" by my parents pc) maybe i can try that method

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