yaboya
Level 1 (0 points)

Q: Photobook assembled but won't upload

I've been trying to buy a photobook for the past 24 hours but each time the process seems to hang at 'upload' stage. The book is assembled but it doesn't upload. I've got very good and fast internet connection, I'm running OS X 10.7.5 with iPhoto 11 version 9.4.3.

 

I've put 60+ hours into this book, it is expected to cost €85 but no joy. Anyone out there can help me?

MacBook Pro (13-inch Mid 2009), Mac OS X (10.7.5)

Posted on Aug 9, 2015 4:07 AM

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yaboya

Q: Photobook assembled but won't upload

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  • Helpful answers

  • by Old Toad,

    Old Toad Old Toad Aug 9, 2015 9:57 AM in response to yaboya
    Level 10 (141,591 points)
    Mac OS X
    Aug 9, 2015 9:57 AM in response to yaboya

    Try ordering from the Safe Mode, Mac OS X: Starting up in Safe Mode.

    OTsig.png

  • by yaboya,

    yaboya yaboya Aug 10, 2015 6:14 AM in response to Old Toad
    Level 1 (0 points)
    Aug 10, 2015 6:14 AM in response to Old Toad

    Booted up in safe mode as you suggested, and then ordered. Book assembled as usual and for a split second it appeared to start to upload but the blue bar quickly dissappeared! What next? Could it be the file size is too big?

  • by Old Toad,

    Old Toad Old Toad Aug 10, 2015 10:07 AM in response to yaboya
    Level 10 (141,591 points)
    Mac OS X
    Aug 10, 2015 10:07 AM in response to yaboya

    It's not the file size.  It could be some issue on the server side of things.  I'd call your the Apple number for your country and start an inquiry there: Contact Apple for support and service - Apple Support

  • by LarryHN,

    LarryHN LarryHN Aug 10, 2015 10:19 AM in response to yaboya
    Level 10 (85,552 points)
    Photos for Mac
    Aug 10, 2015 10:19 AM in response to yaboya

    There have been several reports of this in the last few days

     

    where are you located? What version of iPhoto? Does the project preview correctly?  Preview a print project in Photos, iPhoto, or Aperture to avoid issues - Apple Support

     

    LN

  • by yaboya,

    yaboya yaboya Aug 10, 2015 10:25 AM in response to LarryHN
    Level 1 (0 points)
    Aug 10, 2015 10:25 AM in response to LarryHN

    I'm running iPhoto 11 version 9.4.3 on OS X 10.7.5. I'm in Ireland and the book previews OK. As mentioned in last thread the upload begins with the blue bar appearing but almost immediately disappears again...

  • by LarryHN,

    LarryHN LarryHN Aug 10, 2015 10:29 AM in response to yaboya
    Level 10 (85,552 points)
    Photos for Mac
    Aug 10, 2015 10:29 AM in response to yaboya

    Call Apple support - given the number of problems from different areas it may be an Apple server issue

     

    Earlier there was a problem that could be solved by logging into you Keychain again - you can try that

     

    LN

  • by yaboya,

    yaboya yaboya Aug 10, 2015 10:31 AM in response to LarryHN
    Level 1 (0 points)
    Aug 10, 2015 10:31 AM in response to LarryHN

    Thanks LarryHN,

    Yeah, I saw the keychain tip and followed the steps but made no difference. Finding Apple Support is another maze and probably going to cost!

  • by yaboya,

    yaboya yaboya Aug 10, 2015 4:14 PM in response to yaboya
    Level 1 (0 points)
    Aug 10, 2015 4:14 PM in response to yaboya

    OK guys,

    The book is finally uploaded and ordered!

    I contacted Apple locally and got escalated to a very helpful support who took me through various cleaning exercises that ultimately didn't solve the problem. After a brief wait, I was advised to re-install iPhoto but to do so I needed to upgrade my OS to 10.9.1, and then upgrade iPhoto to 9.5.1. Six hours later I was able to order the book!

    I'm not sure if I should be happy or angry...on the one hand I have resolved the issue (and thanks again to you guys for your efforts), but on the other hand, surely Apple could advise that a software upgrade is required and avoid so much wasted time?? Does this make sense?

  • by yaboya,

    yaboya yaboya Aug 10, 2015 4:16 PM in response to Old Toad
    Level 1 (0 points)
    Aug 10, 2015 4:16 PM in response to Old Toad

    OK guys,

    The book is finally uploaded and ordered!

    I contacted Apple locally and got escalated to a very helpful support who took me through various cleaning exercises that ultimately didn't solve the problem. After a brief wait, I was advised to re-install iPhoto but to do so I needed to upgrade my OS to 10.9.1, and then upgrade iPhoto to 9.5.1. Six hours later I was able to order the book!

    I'm not sure if I should be happy or angry...on the one hand I have resolved the issue (and thanks again to you guys for your efforts), but on the other hand, surely Apple could advise that a software upgrade is required and avoid so much wasted time?? Does this make sense?