HT202069: Gather and use iTunes Diagnostics in iTunes for Windows

Learn about Gather and use iTunes Diagnostics in iTunes for Windows
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Q: can't connect to iTunes store, how do I fix it?

When I try to connect to the iTunes store I am told I need a secure network connection. When I run the diagnostics I am told I am connected but the secure link failed. My results are as follows:

 

Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

ASUSTeK Computer Inc. G53SX

iTunes 12.2.1.16

QuickTime not available

FairPlay 2.8.29

Apple Application Support 3.2

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 8.2.1.3

Apple Mobile Device Driver 1.67.0.0

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

 

iTunes Serial Number 0000000063465ADC

 

Current user is not an administrator.

The current local date and time is 2015-08-08 21:32:34.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

 

Video Display Information

 

NVIDIA, NVIDIA GeForce GTX 560M

(Standard display types), Standard VGA Graphics Adapter

 

 

**** External Plug-ins Information ****

 

No external plug-ins installed.

 

iPodService 12.2.1.16 (x64) is currently running.

iTunesHelper 12.2.1.16 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently not running.

 

**** Network Connectivity Tests ****

 

Network Adapter Information

 

Adapter Name:        {13348583-FA05-4566-8C18-E3EE4FAD2F08}

Description:            TAP-Win32 Adapter V9 #3

IP Address:             0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:      Yes

DHCP Server:        

Lease Obtained:     Wed Dec 31 18:00:00 1969

 

Lease Expires:       Wed Dec 31 18:00:00 1969

 

DNS Servers:        

 

Adapter Name:        {6DCBF2AB-EC69-4AFD-809B-EE6DC44E7DEC}

Description:            TAP-Win32 Adapter V9 #2

IP Address:             0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:      Yes

DHCP Server:        

Lease Obtained:     Wed Dec 31 18:00:00 1969

 

Lease Expires:       Wed Dec 31 18:00:00 1969

 

DNS Servers:        

 

Adapter Name:        {601C4FEF-3AED-4055-93A2-7A61558FD7D0}

Description:            TAP-Win32 Adapter V9

IP Address:             0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:      Yes

DHCP Server:        

Lease Obtained:     Wed Dec 31 18:00:00 1969

 

Lease Expires:       Wed Dec 31 18:00:00 1969

 

DNS Servers:        

 

Adapter Name:        {C6B82BE5-3CF3-430F-A406-0206AFB9780F}

Description:            Intel(R) Centrino(R) Advanced-N 6230

IP Address:             10.0.1.4

Subnet Mask:          255.255.255.0

Default Gateway:    10.0.1.1

DHCP Enabled:      Yes

DHCP Server:         10.0.1.1

Lease Obtained:     Sat Aug 08 17:06:18 2015

 

Lease Expires:       Wed Dec 31 18:00:00 1969

 

DNS Servers:         10.0.1.1

 

Adapter Name:        {89F4469B-B317-49F5-B2B1-EE64A5B3DE88}

Description:            Realtek PCIe GBE Family Controller

IP Address:             0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:      Yes

DHCP Server:        

Lease Obtained:     Wed Dec 31 18:00:00 1969

 

Lease Expires:       Wed Dec 31 18:00:00 1969

 

DNS Servers:        

 

Active Connection: LAN Connection

Connected:             Yes

Online:                    Yes

Using Modem:        No

Using LAN:             Yes

Using Proxy:           No

 

Firewall Information

 

Windows Firewall is off.

 

Connection attempt to Apple web site was unsuccessful.

The network connection could not be established.

Basic connection to the store failed.

The network connection could not be established.

Connection attempt to Gracenote server was successful.

The network connection could not be established.

Last successful iTunes Store access was 2015-08-07 17:13:23.

Windows 7

Posted on Aug 8, 2015 8:30 PM

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