britops

Q: Windows 10 upgrade fail 80073B92-20009 Fusion Drive iMac

iMac 27inch Late 2013

fusion Drive

OS X 10.10.4

bootcamp partition with Windows 8.1 installed ok

 

the Windows 10 upgrade is ready to install however it fails every time at the reboot stage. I get error 80073B92-20009 and the upgrade fails the iMac starts up in Windows 8.1 again

The installation failed in SAFE_OS phase with an error PREPARE_ROLLBACK operation

iMac (27-inch, Late 2013), OS X Yosemite (10.10.4), Fusion Drive

Posted on Aug 8, 2015 12:02 AM

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Q: Windows 10 upgrade fail 80073B92-20009 Fusion Drive iMac

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  • by socokid,Helpful

    socokid socokid Aug 8, 2015 9:43 AM in response to britops
    Level 4 (3,145 points)
    Aug 8, 2015 9:43 AM in response to britops

    Same exact issue, same error.

     

    Still haven't gotten it to work...

     

    Windows 8.1 via bootcamp, running great otherwise... but Windows 10 upgrade fails at "copying files" with that same error code.

     

    Windows hilariously downloads the entire 2.6 GBs again on each attempt (sigh), but frustrating.

  • by britops,

    britops britops Aug 8, 2015 11:57 PM in response to socokid
    Level 2 (195 points)
    Aug 8, 2015 11:57 PM in response to socokid

    I get as far as the iMac rebooting to a black screen with a large circle showing 0% then it reboots to Windows 8

    I remember now why I always hated Windows, so many waisted hours.

  • by LudicrousGib,

    LudicrousGib LudicrousGib Aug 9, 2015 4:16 AM in response to britops
    Level 1 (0 points)
    Aug 9, 2015 4:16 AM in response to britops

    I'm having the same problem on my 5K iMac.

     

    Out of curiosity, where did you get your copy of 8.1. Mine was a discounted version through work. I noticed a thread here  where someone said that MSDN versions of 8.1 can't be upgraded using windows update and need to be updated using a separate installer. Worried that I'm having the same problem here.

     

    The thread also suggests that second hard drives have been known to cause problems so have unplugged mine. Now waiting for the 2.7GB download to complete again.

  • by britops,

    britops britops Aug 9, 2015 6:48 AM in response to LudicrousGib
    Level 2 (195 points)
    Aug 9, 2015 6:48 AM in response to LudicrousGib

    Windows 8 Standard OEM 64 Bit disc from Amazon upgrade successfully to 8.1 through windows update

  • by BobTheFisherman,

    BobTheFisherman BobTheFisherman Aug 9, 2015 8:23 AM in response to britops
    Level 6 (15,339 points)
    Aug 9, 2015 8:23 AM in response to britops

    It is not Windows fault you wasted hours trying to install an unsupported operating system using Boot Camp. Wait until Apple releases the Windows 10 Boot Camp drivers then try again.

  • by LudicrousGib,

    LudicrousGib LudicrousGib Aug 9, 2015 4:20 PM in response to LudicrousGib
    Level 1 (0 points)
    Aug 9, 2015 4:20 PM in response to LudicrousGib

    Unplugging the external hard drive didn't help

  • by Macs Pain,Helpful

    Macs Pain Macs Pain Aug 10, 2015 1:03 PM in response to BobTheFisherman
    Level 1 (10 points)
    Aug 10, 2015 1:03 PM in response to BobTheFisherman

    It is not a Bootcamp driver problem, other people have no problem upgrading to Windows 10...

  • by M4rk8,

    M4rk8 M4rk8 Aug 12, 2015 6:17 PM in response to Macs Pain
    Level 1 (14 points)
    Aug 12, 2015 6:17 PM in response to Macs Pain

    Not a bootcamp problem, but likely a fusion drive problem.

     

    Many people on Windows machines reported this error when they have multiple drives.  Unplugging the other drive allowed installation.  The Fusion Drive is a regular drive and SSD combination, but we can't unplug one of them to continue installation.

     

    So it's an issue between win10 and the imac fusion drive, which is why not everyone on a mac has this problem, but those with fusion drives do.

  • by Moron9000,

    Moron9000 Moron9000 Aug 12, 2015 10:11 PM in response to M4rk8
    Level 1 (5 points)
    Aug 12, 2015 10:11 PM in response to M4rk8

    I wonder if there is any fix that is really possible. I'd like to upgrafe and then do a clean install, but I can't do that without upgrading first.

  • by MacGeekGuy,

    MacGeekGuy MacGeekGuy Aug 12, 2015 11:12 PM in response to britops
    Level 1 (10 points)
    Aug 12, 2015 11:12 PM in response to britops

    Good news. Bootcamp Software was just updated to 6.0 with Windows 10 support. Yay!

    https://twitter.com/MacRumors/status/631685812984266752

     

    To download just use your already installed Bootcamp Assistant, tell it to download the latest support software and it'll download the latest (it took a bit of time).

  • by Macs Pain,

    Macs Pain Macs Pain Aug 12, 2015 11:33 PM in response to MacGeekGuy
    Level 1 (10 points)
    Aug 12, 2015 11:33 PM in response to MacGeekGuy

    I don't think this will help.

    This is a Microsoft/Windows problem.

  • by MacGeekGuy,

    MacGeekGuy MacGeekGuy Aug 12, 2015 11:53 PM in response to MacGeekGuy
    Level 1 (10 points)
    Aug 12, 2015 11:53 PM in response to MacGeekGuy

    You're right, I totally posted that on the wrong thread, my apologies. As for your problem, I'd make sure you have no USB drives plugged in. Sounds kinda like an issue I had when I updated and that's what fixed it, unplugging the other drives. Your mileage may vary. Good luck.

  • by britops,

    britops britops Aug 13, 2015 10:48 AM in response to MacGeekGuy
    Level 2 (195 points)
    Aug 13, 2015 10:48 AM in response to MacGeekGuy

    i Still can't get it to work. I copied bootcamp 6.0 drivers to a USB memory stick, ran the setup in windows, ran the windows 10 update but the same fail occurred .........??

  • by fhn95,

    fhn95 fhn95 Aug 14, 2015 1:55 AM in response to britops
    Level 1 (0 points)
    Aug 14, 2015 1:55 AM in response to britops

    So glad I found this thread, the past couple days have been miserable. I have the same exact issue, same error code and same blink of the installation circle before rebooting back into 8.1. Several hours spent trying solution after solution from all over the internet and I have tried everything, from checking disk for errors and fixing it to system defragment, same error every single time. Every attempt to update also brings up the 2GB download which just gets on my nerves and I'm a gamer so I have pretty fast wifi, my 2GB finished in like 5-8 minutes and that itself annoys me so I can imagine other people who spend hours waiting.

     

    Seeing that the bootcamp 6 was out i was finially excited thinking it would fix the issue, trying to install bootcamp 6 itself was such a pain, I had to download the previous version of bootcamp, run it and repair it before running bootcamp 6 off of a flash drive; for some reason the apple software update just wouldnt show bootcamp 6 as an update. So anyways, after bring it up to date i was excited, thought this was finally it and like britops mentioned above, everything happened in the same order with the same error fail code.

     

    My only differences is, 1 i'm not sure if mine is a fusion drive, im using the 250gb macbook pro late 2013 and i actually have my windows partition installed on a separate western digital 1TB hardrive (no way was I gonna split the 250gb or mac and windows, i wouldnt have enough space to even install 1 game).

     

    From all the reading and reasearch i have done on this error code, it seems to me that perhaps this error only pops up on people who run 2 different OS. I was reading on another forum about some people running linux and windows and they mentioned about disabling the linux partition which fixed this exact error and after updating to windows 10 they reconfigured the linux partition. Some people were also suggesting to unplug the drive from the computer which I think could solve the problem but i dont think that is possible on any macs in the recent years. I suspect this issue is on hands to fix, not apple as people dual booting with linux also expirence the exact error.

     

    Would be so gad if someone manages to find a fix or work around that doesnt involve doing a fresh install of windows.

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