HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

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tcwfromal

Q: Stuck on "preparing ipad to restore"

My iPad 64GB Retina, several times over the last week has been locking up on a black screen and I have to reset it. Sometimes it might take several trys or 20-30 mins before it will reset. Well tonight it does the same thing. I reset it, i use it for a little while, i set it down for a few minutes and back to the black screen and wont do anything......It wont reset, (the apple logo never shows up) even after a minute of holding both buttons. Tried several times for an hour and nothing....So i decide to reset it based off of Apple Support Communites....I plug in to iTunes and it says "in recovery mode" i must restore it. So i click "restore" it goes through the process of extracting the software and the moves on to "preparing ipad to be restored" well the status bar shows its complete but its still stuck on this step and wont move on.....it has been stuck for nearly 4hrs!!!!! Some one please HELP or give me some suggestions!! and btw it went out of warranty 2 weeks ago

iPad (4th gen) Wi-Fi + Cellular, iOS 7.0.4

Posted on Jan 5, 2014 9:48 PM

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Q: Stuck on "preparing ipad to restore"

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