skaraiskos

Q: Has anyone else's Apple TV gone to crap?

I've had Apple TV for over a year - never a problem.   Downloads, music, movies, tv shows, connecting to my computer, etc. - never ever a problem.   I downloaded the new iOS a week ago and now NOTHING works.   Music won't play (1 minute a song and then it switches songs), downloads are CRAZY slow, errors galore (on everything) and, worst part, the help desk just keeps telling me to restart Apple TV.   I shouldn't have to restart Apple TV 3 times during a 1 hour show!   Apple support seems to want to say it is a problem on my end but, well, it isn't.   Anyone else struggling?

Apple TV (3rd generation)

Posted on Oct 2, 2013 8:19 PM

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Q: Has anyone else's Apple TV gone to crap?

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  • by griffnet,

    griffnet griffnet Oct 15, 2013 2:24 PM in response to Dr_LHA
    Level 1 (19 points)
    Oct 15, 2013 2:24 PM in response to Dr_LHA

    That is interesting.  When trouble shooting with Apple techs, on my issue See https://discussions.apple.com/message/23399558#23399558#23399558  we checked out surrounding wifi connections and he indicated that since one of the wifi connections was also using channel 11 I should perhaps switch to another channel.  We decided that since the strnegth of the other wifi on channel 11 was so weak it was not interferring with my wifi....

  • by Tyee Chaser,

    Tyee Chaser Tyee Chaser Aug 10, 2015 5:43 PM in response to skaraiskos
    Level 1 (4 points)
    iTunes
    Aug 10, 2015 5:43 PM in response to skaraiskos

    Just bought a new (3rd Gen) Apple TV. It worked for 2 days then became unresponsive. Unplugged power and all connections for 10 seconds and then reconnected everything but still not working. The light blinks on the front of the Apple TV but even after 30 minutes it does not reboot to the main menu. Very disappointed with the quality (or lack of) in this product. Will return this for a refund.

  • by vazandrew,Apple recommended

    vazandrew vazandrew Aug 10, 2015 6:03 PM in response to Tyee Chaser
    Level 6 (19,115 points)
    Apple TV
    Aug 10, 2015 6:03 PM in response to Tyee Chaser

    You would need to restore

     

    Restore your Apple TV (2nd and 3rd generation) - Apple Support

     

    If you were attempting an update it didn't apply properly. This will also happen due to an issue with the network or other environmental cause (i.e. power outage).

  • by Tyee Chaser,

    Tyee Chaser Tyee Chaser Aug 10, 2015 7:16 PM in response to vazandrew
    Level 1 (4 points)
    iTunes
    Aug 10, 2015 7:16 PM in response to vazandrew


    I was not attempting to apply an update nor did we have a power outage. If a product FAILS after 2 days of use its probably because its a poorly  designed or poorly built product.  After returning it I will try Roku to see if it works better. Will keep you posted on how the Roku player works.

  • by vazandrew,

    vazandrew vazandrew Aug 10, 2015 8:12 PM in response to Tyee Chaser
    Level 6 (19,115 points)
    Apple TV
    Aug 10, 2015 8:12 PM in response to Tyee Chaser

    Those were only 2 examples, there are other environmental or network causes. I have multiple units that are 5 years old and have never had an issue, and the same is true of most users. You are free to do as you choose, but the issue was not properly resolved.

  • by Tyee Chaser,

    Tyee Chaser Tyee Chaser Aug 11, 2015 6:36 AM in response to vazandrew
    Level 1 (4 points)
    iTunes
    Aug 11, 2015 6:36 AM in response to vazandrew

    I shouldn't have to start fixing a brand new product that was bought just a couple of days ago. Found plenty of other examples of problems with Apple TVs on the internet. Perhaps in the future Apple will fix these problems and come out with a better product.

  • by vazandrew,

    vazandrew vazandrew Aug 11, 2015 6:54 AM in response to Tyee Chaser
    Level 6 (19,115 points)
    Apple TV
    Aug 11, 2015 6:54 AM in response to Tyee Chaser

    This was something that was caused by something within your setup. Of course there will be posts of such on support forums, but it is a small subset of users and can be resolved by isolating the issue within their environment. It is working just fine for most users. There is for Apple to fix

  • by Tyee Chaser,

    Tyee Chaser Tyee Chaser Aug 11, 2015 9:51 AM in response to vazandrew
    Level 1 (4 points)
    iTunes
    Aug 11, 2015 9:51 AM in response to vazandrew

    Glad to hear that Apple products are perfect ! Yeah... must be the fault of the users or their 'environment'.

  • by vazandrew,

    vazandrew vazandrew Aug 11, 2015 10:00 AM in response to Tyee Chaser
    Level 6 (19,115 points)
    Apple TV
    Aug 11, 2015 10:00 AM in response to Tyee Chaser

    Never said they were perfect, however, it is a result of the users environment. You haven't done any proper investigation, but rather made an assumption that it's the product. I do a lot of testing, have helped users and know where the causes lie. If it were in fact the product hardware or software it would be a widespread issue, which it is not by any means. There are also reports for other devices, due to the aforementioned causes.

  • by Minok,

    Minok Minok Sep 14, 2016 3:56 PM in response to Dr_LHA
    Level 1 (4 points)
    Sep 14, 2016 3:56 PM in response to Dr_LHA

    Hm.. .I guess I could try hard-wiring the Apple TV and see if that solves my problem.

     

    My Apple TV used to run wonderfully but like others, at some point it just stopped being reliable.  Some video applications like HBO GO will very infrequently just crash and bring the Apple TV with it.


    But by far, the most annoying, because it now happens consistently is that video podcast playback is only doable ONCE for most video podcasts.

     

    I can watch one video podcast (such as an episode of a show from twit.tv).  When I then watch as second episodes, the Apple TV clearly doesn't pre-fetch and download the content ahead anymore.  (as you see on the playback bar)... and soon enough starts to hang up in various ways.. either pausing, or video playing but audio stopping, then coming back a minute later.

     

    I can solve this every time by rebooting the Apple TV with the remote (pulling the power plug is just too difficult given where I've stashed it).  I can then again play ONE video podcast (where it will spool/fetch content will in advance for playback).. then next such podcast and we are back to no fetching in quantity and hangups..

     

     

    Very frustrating.  The only thing being reset is the Apple TV.  So ifs entirely a problem within the Apple TV software (podcast streaming or the underlying OS features).  If I could hack the device to automatically reboot after any playback ends I'd do that.  To suggest its the user environment isn't very helpful - it may well be that its some condition of how the network traffic is delivered to the Apple TV that the Apple TV software doesn't handle cleanly and it could be something that only happens to a few folks but that doesn't mean its not a bug in the Apple TV software.

     

    We don't set up our world to mimic Apples development environment, their product must work in the real world.  A car owner isn't expected to pave their roads to meet the specifications of the car maker, the car maker is expected to design and build a car that drives well on the roads in the market they serve.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 14, 2016 4:16 PM in response to Minok
    Level 4 (3,770 points)
    Apple TV
    Sep 14, 2016 4:16 PM in response to Minok

    Hi. What version is your ATV? See Identify your Apple TV model - Apple Support if not sure. What software version is it running?

  • by vazandrew,

    vazandrew vazandrew Sep 14, 2016 4:41 PM in response to Minok
    Level 6 (19,115 points)
    Apple TV
    Sep 14, 2016 4:41 PM in response to Minok

    Rebooting the ATV resets the connection. During development testing is done to ensure reliability, and it is working just fine for the majority. If there are conditions impacting how that network traffic is delivered then that is due to the individual's network and requires troubleshooting. A bug would not impact a handful of users, it would result in a widespread issue.

  • by Minok,

    Minok Minok Sep 15, 2016 10:19 PM in response to Diana.McCall
    Level 1 (4 points)
    Sep 15, 2016 10:19 PM in response to Diana.McCall

    Software 6.2.1

    model mc572ll/a

  • by Minok,

    Minok Minok Sep 15, 2016 10:24 PM in response to vazandrew
    Level 1 (4 points)
    Sep 15, 2016 10:24 PM in response to vazandrew

    right So why does the podcast app have this issue. It's not the general Apple Tv. The other apps like HBO go still work just fine. Just the podcast app.

     

    Nothing wrong ring with my network. Everything else in the house and on the Apple TV works just fine. If some network behavior causes the appletv and only the apple tv podcast app to have conniptions then that's a bug in that app; not a problem with the network.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 16, 2016 4:44 AM in response to Minok
    Level 4 (3,770 points)
    Apple TV
    Sep 16, 2016 4:44 AM in response to Minok

    Thanks. So it's an ATV 2, last updated 2 years ago and stabilized, as they say. It's possible that newer video podcasts and their servers may have changed their protocol in a way that confuses the ATV software. Just as a test, do podcasts work fine on another device over the same network, a phone or tablet say?

     

    If you post a new question, specifically mentioning ATV 2 and podcasts in the title, you might find some other users who have experienced this problem. Describe what you've tried and what features still work normally.

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