HT200197: Get help with audio, video, or power on Apple TV

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Iain1964

Q: Apple TV wont open my computer or my music

My Apple TV cannot load MY MUSIC even with iTunes Match switched on. It also tells me to switch on home sharing on my pc when this has been set up.

All other functions work fine. I can use Netflix and access music on iTunes.

I have followed every trouble shooting guide I can find.

Please help to resolve this.

iPad 2, iOS 5.1.1, Photos taken on 4s iOS 5.1.1

Posted on Aug 11, 2015 4:56 AM

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Q: Apple TV wont open my computer or my music

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  • by iW00,

    iW00 iW00 Aug 11, 2015 5:26 AM in response to Iain1964
    Level 4 (1,344 points)
    Aug 11, 2015 5:26 AM in response to Iain1964

    Iain1964 wrote:

     

    It also tells me to switch on home sharing on my pc when this has been set up.

    If your Apple TV cannot see Home Sharing Library then issue is either with some Security Software on your PC blocking communication between PC and Apple TV or issue is with settings on your Router blocking communication between these devices.

     

    Try with simple step which is turn OFF your router, PC and Apple TV, then turn ON Router first and then power on your PC and Apple TV, turn on iTunes on your PC and test Home Sharing again. If still doesn't work, then try to temporarily disable any Security software on your PC and test home sharing again.

     

    Iain1964 wrote:

     

    My Apple TV cannot load MY MUSIC even with iTunes Match switched on.

    Is there any error message appearing on Apple TV?