HT204051: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

Learn about If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
laurenmcki
Level 1 (0 points)

Q: My iphone 5 wont connect to wifi

My iphone 5 wont connect to wifi - it says I have the incorrect password when it is definitely the right one, and all other devices in the house work with this password. 3G and everything else seems to be perfectly fine.... any ideas?

iPhone 5

Posted on Aug 11, 2015 10:13 AM

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laurenmcki

Q: My iphone 5 wont connect to wifi

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  • Helpful answers

  • by elcpu,

    elcpu elcpu Aug 11, 2015 10:19 AM in response to laurenmcki
    Level 6 (16,186 points)
    Photos for Mac
    Aug 11, 2015 10:19 AM in response to laurenmcki

    Go to Settings, General, Reset, and Reset Network Settings.

     

    Also do a hard reboot: Hold down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. Ignore the "Slide to power off" text if it comes up. You will not loose anything.

     

    If neither of these help post back and I will offer more details....

     

  • by laurenmcki,

    laurenmcki laurenmcki Aug 11, 2015 10:18 AM in response to elcpu
    Level 1 (0 points)
    Aug 11, 2015 10:18 AM in response to elcpu

    Thanks, I've tried this but still no luck!

  • by elcpu,

    elcpu elcpu Aug 11, 2015 10:22 AM in response to laurenmcki
    Level 6 (16,186 points)
    Photos for Mac
    Aug 11, 2015 10:22 AM in response to laurenmcki

    OK, first does it connect anywhere or nowhere at all? Is the issue just at your home or can you connect at other places? Also do you have other devices at home and do they connect ok?

     

    Have you looked at these options? My guess is yes.

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

  • by laurenmcki,

    laurenmcki laurenmcki Aug 11, 2015 10:25 AM in response to elcpu
    Level 1 (0 points)
    Aug 11, 2015 10:25 AM in response to elcpu

    other devices at home do connect and all are working fine, unsure if it will connect anywhere else - have just bought it second hand, so only had it a few hours,

     

    yes have tried everything there!

     

    It also wont connect to the App store? but everything else works fine using 3G.

  • by laurenmcki,

    laurenmcki laurenmcki Aug 11, 2015 10:32 AM in response to laurenmcki
    Level 1 (0 points)
    Aug 11, 2015 10:32 AM in response to laurenmcki

    scrap that. It also says there is an error connecting to icloud too.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Aug 11, 2015 10:38 AM in response to laurenmcki
    Level 6 (13,576 points)
    iPhone
    Aug 11, 2015 10:38 AM in response to laurenmcki

    laurenmcki wrote:

     

    ...have just bought it second hand, so only had it a few hours,

    Has it ever worked anywhere?

  • by elcpu,

    elcpu elcpu Aug 11, 2015 10:39 AM in response to laurenmcki
    Level 6 (16,186 points)
    Photos for Mac
    Aug 11, 2015 10:39 AM in response to laurenmcki

    Is it running the latest iOS, 8.4? What iOS do you have now?

     

    I would try connecting at a public place like a coffee shop and see if you can get it to work there. Since your other devices work at home it is unlikely to be your ISP or router. If it does NOT connect at a coffee shop ask for your money back as it is defective. If it does connect at other places you could try a complete reset but I don't think it will help you. There is a thread on this forum about iOS 8 issues with Wi-Fi. Most phones work fine but a subset of devices, both iPads and iPhones, are having issues. Take a look here:

    iOS 8 Wi-Fi problems

    Over 200 pages of posts and no need to go through them as no one has found a definitive answer other than to wait for iOS 9 which is scheduled for release in the fall.

     

  • by laurenmcki,

    laurenmcki laurenmcki Aug 11, 2015 10:42 AM in response to Philly_Phan
    Level 1 (0 points)
    Aug 11, 2015 10:42 AM in response to Philly_Phan

    I've literally only received it today so i'm unsure, I haven't Tried to connect to a different wifi so i'm unsure if it will work with something else. Icloud/App store haven't worked at all since I've set it up.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Aug 11, 2015 10:44 AM in response to laurenmcki
    Level 6 (13,576 points)
    iPhone
    Aug 11, 2015 10:44 AM in response to laurenmcki

    laurenmcki wrote:

     

    I've literally only received it today so i'm unsure, I haven't Tried to connect to a different wifi so i'm unsure if it will work with something else. Icloud/App store haven't worked at all since I've set it up.

    That's not encouraging.  You may have purchased a defective unit.

  • by laurenmcki,

    laurenmcki laurenmcki Aug 11, 2015 10:45 AM in response to elcpu
    Level 1 (0 points)
    Aug 11, 2015 10:45 AM in response to elcpu

    Have just gone to install the latest iOS but I cant because it says I need a wifi connection to download! Thanks for your help - looks like I will be returning it tomorrow!

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 11, 2015 10:46 AM in response to laurenmcki
    Level 9 (58,097 points)
    iPhone
    Aug 11, 2015 10:46 AM in response to laurenmcki

    If you have purchased a used device, it is very possible there is a problem with the Wi-Fi. You may want to try connecting to an open Wi-Fi, such as a coffee shop as indicated earlier. If you cannot connect to a non-protected public Wi-Fi, then it is possible there is a problem with the Wi-Fi on the phone. What does the seller have to say when you question them about the Wi-Fi functioning?

     

    Just read your last post, have you tried updating the device via iTunes, then checking the Wi-Fi?