m.dlc

Q: Magic Mouse disconnects

My Magic Mouse disconnects (turns off) after 5/10 seconds after connecting it to my Mac. I have to lift the mouse and click the mouse button in order to turn in on again.

 

I've had a look at some other posts but none of them seem similar to mine. The mouse rarely reconnects itself, you have to physically lift and shake (press) the mouse in order for the green light to light up again and the mouse to connect.

 

The mouse seems to disconnect (faster) when not in use (even for 1 second). If I keep using the mouse (fast moving the pointer) it seems to keep connected. I've tested with multiple batteries (Mac indicates 100% charged). It came with my 2012 Imac OSX 10.10.

 

Does anyone recognize this problem, or (even better) does anyone know how to solve it?

iMac, OS X Yosemite (10.10), Magic Mouse

Posted on Oct 17, 2014 8:05 AM

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Q: Magic Mouse disconnects

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  • by Curt1591,

    Curt1591 Curt1591 Apr 26, 2015 6:57 PM in response to Curt1591
    Level 1 (0 points)
    Peripherals
    Apr 26, 2015 6:57 PM in response to Curt1591

    I came across this article: Wi-Fi and Bluetooth: Potential sources of wireless interference - Apple Support

     

    Lo and behold, I looked about a half meter to my right and there was my cordless phone, running at 2.4 GHz.
    room

     

    I moved the phone and it's been over a week without a single disconnect.

  • by mactofer,

    mactofer mactofer May 12, 2015 11:35 PM in response to m.dlc
    Level 1 (0 points)
    May 12, 2015 11:35 PM in response to m.dlc

    The solution is:

     

    1.- Go to /Library/Preferences

    2.- Move SystemConfiguration (CUT+PASTE) to ~/Desktop

    3.- Make sure the folder SystemConfiguration is not under /Library/Preferences anymore

    4.- Reboot the computer

    5.- Problem solved

     

    Cheers

  • by vince kan,

    vince kan vince kan May 14, 2015 6:47 AM in response to mactofer
    Level 1 (0 points)
    May 14, 2015 6:47 AM in response to mactofer

    i follow this and lets see how it goes.

    will report back soon

  • by DrKoch,

    DrKoch DrKoch Jun 3, 2015 12:26 AM in response to toastedcheeseburrito
    Level 1 (0 points)
    Jun 3, 2015 12:26 AM in response to toastedcheeseburrito

    I have had the problem the last period of time. Might be after yosemite, I cant really remember exactly. My mouse moves very slow, and stuttering and disconnects/reconnect etc. The same goes for my BT trackpad. I've had the computer for years and no problems in the past. First, I thought that the bluetooth unit in my MBP was faulty, but it seemed that others had the same issues.

     

    I tried the disable Wifi, and then my BT units works fine again. There must be some kind of issue in Yosemite that causes this error. I really hope that it will be fixed soon.

     

    I also have a wireless phone on my desk but I have had this in several years without any problems.

  • by AppleMacAl,

    AppleMacAl AppleMacAl Jun 3, 2015 5:19 AM in response to m.dlc
    Level 1 (0 points)
    Jun 3, 2015 5:19 AM in response to m.dlc

    I'm repeatedly getting the 'Connection Lost' message with my brand new Magic Mouse and 15" MacBook Pro. The issue began immediately after I set them up yesterday.

     

    I've read that it may be the batteries, but I'm using the factory-supplied Energizer batteries so surely they should work. I'm not using any wireless devices nearby other than my iPhone 5, which I imagine should also be fine.

     

    I'm willing to invest in the Apple rechargable batteries, but I'm unsure if this will make any difference given that the problem is there with the Energizers I'm currently using. I could exchange the device for a new one, but I don't want to be without a mouse for a week whilst it's being processed.

     

    Any advice would be appreciated. I'm loathed to stick paper inside the mouse given the cost of the device, so if that's the only solution I'll reluctantly get a refund and buy a mouse from an alternative brand.

  • by vjones2,

    vjones2 vjones2 Jun 3, 2015 6:01 AM in response to m.dlc
    Level 1 (0 points)
    Jun 3, 2015 6:01 AM in response to m.dlc

    o used all correct batteries ect mine is i mac aswell january this year 2015 , in end i had to replace mouse i no this is not much help  but your not alone with the problem , it was driving me nuts connected then dis connected up to now new 1 seems ok i have a track pad i ended up using that upon looking very close the back bit that holds battries is was not that tight made of poor metal alsonice mouse but very poor quality made look hard at the back see if its fitting tight im looking at old 1 now  it looks sealed but touch it lightly you may find same thing worth a look under sorry not a lot help

  • by undergroundecho,

    undergroundecho undergroundecho Jun 9, 2015 8:26 AM in response to m.dlc
    Level 1 (0 points)
    Jun 9, 2015 8:26 AM in response to m.dlc

    Sounds like we're waiting on an OS update for this.

  • by krish07,

    krish07 krish07 Jun 15, 2015 12:41 PM in response to m.dlc
    Level 1 (0 points)
    Jun 15, 2015 12:41 PM in response to m.dlc

    Dear friends..it seems its actually a battery contact problem..

    I was having this for last month..i came across a simple solution in some forums in internet..i am just copying those solutions here..the second one is easier and it worked for me. I'm using magic mouse without connection drops for last two months...

    1 Remove the batteries from the Magic Mouse.
    2 Cut a small piece of aluminum foil about ½-inch square in size.
    3 Wrap the aluminum square around the negative terminal of the battery.
    4 Re-insert the batteries into the Magic Mouse.
    The extra thickness of the aluminum foil produces a bit of additional force wedged between the battery and the spring-loaded contact. This makes the battery less likely to be jarred away from the contact when you move the Magic Mouse around.
    This may be enough to fix most Bluetooth disconnect problems, but if your Magic Mouse still experiences an occasional disconnect, there's one more modification you can try.
    1 Remove the battery cover.
    2 Cut a piece of paper into a rectangle about 1 inch by 1-½ inches.
    3 Place the paper on top of the batteries, roughly centered. Tuck any excess paper around the edge of the batteries.
    4 Re-install the Magic Mouse battery cover.
    The extra paper acts as a wedge between the batteries and the battery cover, to help hold the batteries in place.
    These tricks worked for me.

  • by Saltank,

    Saltank Saltank Jun 17, 2015 9:01 AM in response to Saltank
    Level 1 (5 points)
    Jun 17, 2015 9:01 AM in response to Saltank

    Last week the issue returned at random, and resetting the PRAM has again, temporarily solved the issue.

    When is this nonsense going to be patched, Apple?

  • by Curt1591,

    Curt1591 Curt1591 Jun 19, 2015 5:47 PM in response to mactofer
    Level 1 (0 points)
    Peripherals
    Jun 19, 2015 5:47 PM in response to mactofer

    Cordless interference fix lasted just over a week. After that, I tried mactofer's fix and have had over a month of trouble free performance.

  • by Oravec,

    Oravec Oravec Jun 23, 2015 6:06 PM in response to m.dlc
    Level 1 (0 points)
    Jun 23, 2015 6:06 PM in response to m.dlc

    Magic Mouse disconnects after switching back to Duracell batteries, I tried mactofer's fix that lasted about 2 days, the mouse is stationary and looses connection other times I move the mouse a hair it looses connection.

     

     

    any other ideas ...

  • by Jonton26,

    Jonton26 Jonton26 Jun 29, 2015 7:48 AM in response to Oravec
    Level 1 (0 points)
    Jun 29, 2015 7:48 AM in response to Oravec

    I've had random disconnections all day long, tried rebooting and resetting the PRAM as suggested above and it worked for me... 2 hrs without a disconnection.

  • by PJB1977,

    PJB1977 PJB1977 Jul 15, 2015 4:14 PM in response to mactofer
    Level 1 (0 points)
    Jul 15, 2015 4:14 PM in response to mactofer

    I have the same problem as the people on the forum.

    Its a brand new MBP 13" and magic mouse.

    Moving the prefs did not help.  I am very close to returning the mouse as it simply a joke to have it disconnect 8+ times per day at random times whilst using the mouse.

     

    Get your **** together apple.

  • by masskevinjames,

    masskevinjames masskevinjames Aug 11, 2015 3:58 PM in response to PJB1977
    Level 1 (9 points)
    Desktops
    Aug 11, 2015 3:58 PM in response to PJB1977

    I've tired every possible thing there is. Tin foil. Energizer, Duracell, paper in between the batteries.

     

    I want my $60 back to buy a real mouse. But apparently apple doesn't care.

  • by Curt1591,

    Curt1591 Curt1591 Aug 11, 2015 4:26 PM in response to masskevinjames
    Level 1 (0 points)
    Peripherals
    Aug 11, 2015 4:26 PM in response to masskevinjames

    Did you try Mactofer's solution? It worked for me.

     

     

    1.- Go to /Library/Preferences

    2.- Move SystemConfiguration (CUT+PASTE) to ~/Desktop

    3.- Make sure the folder SystemConfiguration is not under /Library/Preferences anymore

    4.- Reboot the computer

    5.- Problem solved

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