HT201089: Request and make purchases with Ask to Buy
Learn about Request and make purchases with Ask to Buy
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Helpful answers
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Jan 29, 2015 10:55 PM in response to wil_orby hjwong87,★HelpfulHad the same problem and got mines to work. Here's the problem. Go on the child's device and go to Settings -> iTunes and App Store (NOT iCloud), and see if the CHILD'S ACCOUNT is logged in, or yours (or any other adult). If its not the child's account, there's your problem. Log out whichever adult is logged in on the child's device, and log the child's iCloud account in.
If everyone's Family Sharing title is correct (Organizer, Adult, Child..etc), then it should work.
SUMMARY:
The issue is that the child's ITUNES account (not iCloud) was not logged in on the child's device.
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Feb 15, 2015 6:49 PM in response to wil_orby Cookie5814,hjwong87 is correct. As an organizer and parent, I had also logged into my child's account from my device to monitor various activities and communication. I was not getting a notification for my child's "ask to buy" request. I verified that my child's iPad was not logged in with my account information. It was not until I removed my child's account from my device, that I finally started to receive the notifications.
Hope this helps. I know it was a frustrating learning process.
-Cookie5814
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Feb 16, 2015 9:36 AM in response to hjwong87by David T. Jacobs,This is the correct answer and worked for me.
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Mar 19, 2015 10:51 AM in response to hjwong87by voyekdad,If the child's ITUNES account was not logged in, then why would they be presented with the "Ask to Buy" button?
My child's device is not available, but I'm 99% certain he is logged into iTunes with his account, not mine. If he wasn't, wouldn't he be able to go ahead and download with having to "ask".
But I'm not receiving his requests, yet I received a request from another child?
This scenario has happened too many times.
If it's going to be unreliable, then it's un-usable.
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Aug 7, 2015 2:49 PM in response to hjwong87by mickey0810,Omg thankyou i work for iOS tech support and this helped
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Aug 11, 2015 8:54 PM in response to wil_orby LeDutch,Read the following support article Request and make purchases with Ask to Buy - Apple Support it explains how this setup works. Note the following lines
"Open the notification to see the item that your family member wants to get. (See your notifications on your Mac or iOS device.)"
This is the notification centre you access by pulling down from the top of your device and then clicking [Notifications] at the top of the screen. There will be a section for "Family" that will show the request on all parent devices. (iOSv8.4). This is the only place that the requests are sent to, it doesn't go anywhere else.
"If the organizer doesn't make the purchase or decline the request, it will be deleted after 24 hours, and the child will need to make the request again."
If either parent doesn't action the request its deleted after 24 hours and the child needs to re-request it. So basically you have 24hrs to approve or reject the purchase.
Also, as mentioned in a post above, make sure your child's device is signed into iCloud and iTunes as their child account (look under [Settings] >> [iCloud] & [Settings] >> [iTunes & App Store]). You may also want to configure iMessage and Facetime to use the childs account as well.
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Aug 31, 2015 9:49 AM in response to douglas205by bononers,that did it; thanks! my kids were signed into my iTunes account on their iPods.
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Sep 17, 2015 11:45 AM in response to Stuarthwby marysplacestudio,Apple fail indeed. I can't fix this.
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Oct 26, 2015 7:21 AM in response to wil_orby murraybiscuitza,My notifications stopped after an upgrade. App store on my child's device was ostensibly logged in and asking for permission, but no notifications were turning up at my (parent) device OS. I had to log out on my child's device and log back in again and it started to send requests again.
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Dec 23, 2015 11:39 AM in response to hjwong87by FamilyBlack,"Had the same problem and got mines to work. Here's the problem. Go on the child's device and go to Settings -> iTunes and App Store (NOT iCloud), and see if the CHILD'S ACCOUNT is logged in, or yours (or any other adult). If its not the child's account, there's your problem. Log out whichever adult is logged in on the child's device, and log the child's iCloud account in."
This was my issue. My daughter was logged in under her own iCloud account, but her App Store was still on our account.
A few things about this seem like a bug:
1. If it's not set up correctly for a child, why does it bother saying it needs to ask for permission. It seems that if she's using the parent App Store account, she shouldn't need permission. If permission is based on her iCloud account, then why does it bother checking the app store account?
2. It did send notifications, but only to my wife's account. She was set as "Parent", but me as the organizer, did not get notifications.
Logging my daughter out of my app store account and logging in with her own account did fix the issue, though.
And as has been pointed out in other posts here, if the notification goes by too quick, you should still be able to find it by pulling down from the top of your screen and swapping from "Today" to "Notifications".
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Dec 31, 2015 2:24 PM in response to douglas205by JnKmoore,Awesome! This fixed my problem as well!!! Thank-you:)
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Feb 11, 2016 7:39 AM in response to JnKmooreby abrookerhs,Is there a way to change the notification sounds for these? I can't find it anywhere and its the same sound as my text and it is not desired!
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Mar 16, 2016 6:47 AM in response to Erwindusby the7goldfish,How do I turn on notifications for family?