HT201089: Request and make purchases with Ask to Buy

Learn about Request and make purchases with Ask to Buy
wil_or

Q: Ask to buy notification not received by organizer.

I have turned on Family sharing for my kids and I. As the organize I added my two kids who have their own apple ID's. I verified that Apple ID set in  iTunes/iCloud on all the devices I own (iMAC/Ipad/Iphone) are the same.

When my kids attempt to purchase an app they get the alert to ask for permission to buy. But I never receive notification to approve or reject.

Any help to figure this out it much appreciated.

 

Thanks

Wil

iPhone 6, iOS 8

Posted on Sep 26, 2014 11:50 PM

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Q: Ask to buy notification not received by organizer.

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  • by hjwong87,Helpful

    hjwong87 hjwong87 Jan 29, 2015 10:55 PM in response to wil_or
    Level 1 (5 points)
    Jan 29, 2015 10:55 PM in response to wil_or

    Had the same problem and got mines to work. Here's the problem. Go on the child's device and go to Settings -> iTunes and App Store (NOT iCloud), and see if the CHILD'S ACCOUNT is logged in, or yours (or any other adult). If its not the child's account, there's your problem. Log out whichever adult is logged in on the child's device, and log the child's iCloud account in.

     

    If everyone's Family Sharing title is correct (Organizer, Adult, Child..etc), then it should work.

     

    SUMMARY:

    The issue is that the child's ITUNES account (not iCloud) was not logged in on the child's device.

  • by Cookie5814,

    Cookie5814 Cookie5814 Feb 15, 2015 6:49 PM in response to wil_or
    Level 1 (0 points)
    Feb 15, 2015 6:49 PM in response to wil_or

    hjwong87 is correct.  As an organizer and parent, I had also logged into my child's account from my device to monitor various activities and communication.  I was not getting a notification for my child's "ask to buy" request.  I verified that my child's iPad was not logged in with my account information.  It was not until I removed my child's account from my device, that I finally started to receive the notifications. 

     

    Hope this helps.  I know it was a frustrating learning process. 

     

    -Cookie5814

  • by David T. Jacobs,

    David T. Jacobs David T. Jacobs Feb 16, 2015 9:36 AM in response to hjwong87
    Level 1 (105 points)
    Feb 16, 2015 9:36 AM in response to hjwong87

    This is the correct answer and worked for me.

  • by voyekdad,

    voyekdad voyekdad Mar 19, 2015 10:51 AM in response to hjwong87
    Level 1 (0 points)
    Mar 19, 2015 10:51 AM in response to hjwong87

    If the child's ITUNES account was not logged in, then why would they be presented with the "Ask to Buy" button?

     

    My child's device is not available, but I'm 99% certain he is logged into iTunes with his account, not mine.  If he wasn't, wouldn't he be able to go ahead and download with having to "ask".

     

    But I'm not receiving his requests, yet I received a request from another child?

     

    This scenario has happened too many times.

     

    If it's going to be unreliable, then it's un-usable.

  • by mickey0810,

    mickey0810 mickey0810 Aug 7, 2015 2:49 PM in response to hjwong87
    Level 1 (0 points)
    Aug 7, 2015 2:49 PM in response to hjwong87

    Omg thankyou i work for iOS tech support and this helped

  • by LeDutch,

    LeDutch LeDutch Aug 11, 2015 8:54 PM in response to wil_or
    Level 1 (0 points)
    Aug 11, 2015 8:54 PM in response to wil_or

    Read the following support article Request and make purchases with Ask to Buy - Apple Support it explains how this setup works. Note the following lines

     

    "Open the notification to see the item that your family member wants to get. (See your notifications on your Mac or iOS device.)"

     

    This is the notification centre you access by pulling down from the top of your device and then clicking [Notifications] at the top of the screen. There will be a section for "Family" that will show the request on all parent devices. (iOSv8.4). This is the only place that the requests are sent to, it doesn't go anywhere else.

     

    "If the organizer doesn't make the purchase or decline the request, it will be deleted after 24 hours, and the child will need to make the request again."

     

    If either parent doesn't action the request its deleted after 24 hours and the child needs to re-request it. So basically you have 24hrs to approve or reject the purchase.

     

    Also, as mentioned in a post above, make sure your child's device is signed into iCloud and iTunes as their child account (look under [Settings] >> [iCloud] & [Settings] >> [iTunes & App Store]). You may also want to configure iMessage and Facetime to use the childs account as well.

  • by bononers,

    bononers bononers Aug 31, 2015 9:49 AM in response to douglas205
    Level 1 (0 points)
    Aug 31, 2015 9:49 AM in response to douglas205

    that did it; thanks! my kids were signed into my iTunes account on their iPods.

  • by marysplacestudio,

    marysplacestudio marysplacestudio Sep 17, 2015 11:45 AM in response to Stuarthw
    Level 2 (401 points)
    Sep 17, 2015 11:45 AM in response to Stuarthw

    Apple fail indeed. I can't fix this.

  • by murraybiscuitza,

    murraybiscuitza murraybiscuitza Oct 26, 2015 7:21 AM in response to wil_or
    Level 1 (0 points)
    Oct 26, 2015 7:21 AM in response to wil_or

    My notifications stopped after an upgrade. App store on my child's device was ostensibly logged in and asking for permission, but no notifications were turning up at my (parent) device OS. I had to log out on my child's device and log back in again and it started to send requests again.

  • by FamilyBlack,

    FamilyBlack FamilyBlack Dec 23, 2015 11:39 AM in response to hjwong87
    Level 1 (0 points)
    Dec 23, 2015 11:39 AM in response to hjwong87

    "Had the same problem and got mines to work. Here's the problem. Go on the child's device and go to Settings -> iTunes and App Store (NOT iCloud), and see if the CHILD'S ACCOUNT is logged in, or yours (or any other adult). If its not the child's account, there's your problem. Log out whichever adult is logged in on the child's device, and log the child's iCloud account in."

     

    This was my issue. My daughter was logged in under her own iCloud account, but her App Store was still on our account.

     

    A few things about this seem like a bug:

    1. If it's not set up correctly for a child, why does it bother saying it needs to ask for permission. It seems that if she's using the parent App Store account, she shouldn't need permission. If permission is based on her iCloud account, then why does it bother checking the app store account?

    2. It did send notifications, but only to my wife's account. She was set as "Parent", but me as the organizer, did not get notifications.

     

    Logging my daughter out of my app store account and logging in with her own account did fix the issue, though.

     

    And as has been pointed out in other posts here, if the notification goes by too quick, you should still be able to find it by pulling down from the top of your screen and swapping from "Today" to "Notifications".

  • by JnKmoore,

    JnKmoore JnKmoore Dec 31, 2015 2:24 PM in response to douglas205
    Level 1 (0 points)
    Dec 31, 2015 2:24 PM in response to douglas205

    Awesome! This fixed my problem as well!!! Thank-you:)

  • by abrookerhs,

    abrookerhs abrookerhs Feb 11, 2016 7:39 AM in response to JnKmoore
    Level 1 (0 points)
    Feb 11, 2016 7:39 AM in response to JnKmoore

    Is there a way to change the notification sounds for these?  I can't find it anywhere and its the same sound as my text and it is not desired!

  • by the7goldfish,

    the7goldfish the7goldfish Mar 16, 2016 6:47 AM in response to Erwindus
    Level 1 (3 points)
    Mar 16, 2016 6:47 AM in response to Erwindus

    How do I turn on notifications for family?

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