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Q: itunes match and turn on genius greyed out

Hey everyone:

 

Just signed up for itunes match, Worked great the 1st night and now a nightmare. Here is the info:

-Computer running with Windows 7

-latest version of itunes 12.2.1

-under the itunes drop down menu, Itunes Match and Turn on Genius are both greyed out

 

Under general preferences I have checked "iCloud Music Library" (saw that in another post; did not solve the problem)

In the itunes store it gives me the option to "add this computer" when you click on itunes match. When I do, I enter my ID/password. Nothing happens.

I authorize this computer, I enter id/password, then nothing happens.

 

If I go back to itunes store and hit imatch, it asks again if I want to add this computer. Same if I go back to authorize this computer.

 

ANY help would be greatly appreciated.

Windows 7

Posted on Aug 9, 2015 9:10 PM

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