Q: Cannot do a backup on my iPhone 6 or my iPad Air.
-
Aug 12, 2015 9:02 PMby sberman,Weber Baker wrote:
I have backed up both in the past ...
Have you done these previous backups to this very same computer? Are you signed into iTunes using your Apple ID and password - the same Apple ID you have on the iPhone, and the very same one you have used on this computer in the past?
UPDATE: Also, has there been a "Trust This Computer" pop-up in which you indicated a lack of trust?
-
Aug 12, 2015 9:29 PMby Weber Baker,Yes to all of your questions except the last one. There has not been any such pop-up about trusting the computer.
I have looked in the Library->Application Support->Mobile Sync-> Backup folder and have seen the backups.
The Restore button is there. It shows the last valid backup.
I have also tried changing the backup location from This Computer to iCLoud (which I have never used) and the Backup button stays grey. I have tried to set up encryption (which I do not normally use), and the backup button stays grey. My hope was that one small change might bring backup back.
Nothing.
-
Aug 12, 2015 9:39 PMby sberman,OK, here is a list of things to try.
If you can't make an iTunes backup of your iPhone, iPad, or iPod touch - Apple Support
-
Aug 13, 2015 7:40 AMby Weber Baker,Yes. I have done everything mentioned except use a second Mac which I do not have or the options for Windows as I am using a Mac.
When I reset the lockdown I had to reply to the trust question. I was very careful to give the reply to trust.
THere re is still not an active backup button or menu option anywhere.
-
Aug 13, 2015 9:10 AMby Weber Baker,I inadvertently posted something in response to this that caused it to be removed.
I understand that. I just wish the link to the developers forum that was sent to me in the email explaining why the post was removed worked or had coem from an email other than no-reply@apple.com.
