lplattner

Q: Trouble with AirPrint Epson XP-410

Airprint will not find our Epson XP-410 printer on our network.  Wireless works well and I can print from desktop.  Firmware just updated and iPad up to date OS.  School has started and my son needs the printer.  I would appreciate any help.  Seems silly to have IT make personal house call for AirPrint.  Thx

iPad Air, iOS 8.4

Posted on Aug 11, 2015 7:36 PM

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Q: Trouble with AirPrint Epson XP-410

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  • by mario49,

    mario49 mario49 Aug 13, 2015 12:54 PM in response to lplattner
    Community Specialists
    Aug 13, 2015 12:54 PM in response to lplattner

    Hello lplattner,

     

    After reviewing your post, it sounds like you are having trouble with an AirPrint printer on a Wi-Fi network. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

     

    About AirPrint - Apple Support

    Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found."

    • On your iPhone, iPad or iPod touch, verify that your device is using the latest version of iOS available and that the app you're printing from is up to date. 
    • On your Mac, use Software Update to update OS X and apps you've purchased from the Mac App Store.
    • Check with your printer's manufacturer to see if any firmware updates are available for your printer model. 
    • You can connect an AirPrint device to your network either through bridging, or a direct connection to your Wi-Fi network. 
    • AirPrint devices connected to the USB port of an Apple AirPort Base Station or AirPort Time Capsule don't use AirPrint. If your printer includes AirPrint, connect it directly to your Wi-Fi network or the Ethernet LAN port on your Base Station to print wirelessly.
    • After turning on your printer, wait a few moments before trying to print. Some printers might take a minute or two after powering up before joining your network.

    If you've tried these steps but still can't print, you can also get help resolving printer issues on your Mac.

    Connect an AirPrint printer to a Wi-Fi network - Apple Support

     

    Thanks for using Apple Support Communities.
    Have a nice day

  • by lplattner,

    lplattner lplattner Aug 13, 2015 1:19 PM in response to mario49
    Level 1 (0 points)
    Aug 13, 2015 1:19 PM in response to mario49

    Thank you Mario,

    My AirPrint printer works well for my Windows based desktop computer located in another area of the house.  It receives and prints from that printer.  I did review the Apple support before writing this post and I followed all of the suggestions.  I have the most current OS, the wireless works well for the printer and the iPad, the firmware was updated.  All were addressed.

    I have used 9 iPads from work on 3 different AirPrint printers with success.  It is only this Epson at home that I cannot get the iPad or iPhone to find this AirPrint printer.

    I am wondering if anyone else has this same problem with Epson XP-410.

     

    Thanks for the reply.

    Lora

  • by mario49,

    mario49 mario49 Aug 13, 2015 1:50 PM in response to lplattner
    Community Specialists
    Aug 13, 2015 1:50 PM in response to lplattner

    Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action

  • by spamoz,

    spamoz spamoz Aug 25, 2015 2:47 AM in response to lplattner
    Level 1 (0 points)
    Aug 25, 2015 2:47 AM in response to lplattner

    Hi Lora,

     

    Did you get any joy with this? I have the same problem with an Epson XP-410. Was working fine but seems to have occurred since iOS 8.4 and is a problem on iPad 3, iPhone 6 and iPhone 4.  Windows 7 machine is printing fine via WiFi...

     

    Cheers,
    Spamoz